Everlywell - Account Manager
Requirements
• 3-5 years of account management experience in the healthcare industry required. • Bachelor’s Degree required - business or science related field preferred. • Track record of successfully owning growing a book of business across multiple accounts. • Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions. • Proven ability to work with cross functional teams both internally and externally to maximize performance without compromising quality, budget, or timelines. • Results-focused and self-motivated, with a flexible and entrepreneurial mind-set. • Innovative thinker with a deep understanding of the healthcare environment and demonstrated ability to identify, evaluate and exploit new business opportunities. • Ability to leverage and use AI with fluency and understanding • Excellent interpersonal and communication skills are essential (written and verbal). • Strong executive presence, communication (verbal and written) and presentation development skills/ • Ability to thrive under pressure and manage multiple priorities simultaneously. • Potential to work both independently and as part of a team. • Proven ability to develop and sustain strong relationships both inside and outside the organization. • Exercises good judgment and diplomacy with both clients and internal teams. • Prior experience in a fast-paced and evolving atmosphere a plus. • Familiar with Salesforce and Tableau a plus. • This salary range for this position is $90,000 - $125,000 based on the selected candidate's qualifications, market data/ranges, location, and internal equity. This position is also eligible for an annual bonus, health, dental, vision & mental health insurance, 401(k) with company match, Flexible PTO, a monthly $100 wellness stipend and various other perks. • Security Notice: Everlywell never requests fees, payment, or banking information at any stage of the recruitment process. Official communications and interview invitations will only come from verified email addresses ending in @everlywell.com or @everlyhealth.com. To ensure your application is secure, always apply directly through our official careers page at https://www.everlywell.com/careers/.
Responsibilities
• Serve as main client-facing representative for enterprise accounts. • Build trust and long-term relationships with clients with a focus on nurturing and expanding strategic relationships with clients. • Work alongside project management to ensure projects are delivered on time on scope and on budget with a superior customer experience. • Act as key liaison with internal stakeholders for issue escalation and development of mitigation plans. • Collaborate with cross-functional teams to optimize all programs deployed for accounts. • Engage clients in identifying key metrics and deliver performance reports within SLAs. • Proactively drive business reviews with key partners to discuss performance and align on upcoming initiatives, including forecasting a monthly client pipeline. • Prepare long-term and short-term account and plans that map client priorities to the company’s unique value proposition. • Present account updates to Everly Health Solutions leadership team as needed
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