Genea - Technical Services Representative Level I ( Partime)

• · 1-3 years previous technical support experience • · Basic knowledge of IPv4 networks, VLAN, remote connection tools • · Experience learning and helping others to use software/web-based applications • · Ability to work in a collaborative team environment • · Flexible work schedule that may include early, late or night shift, weekends and holidays • · Experience using Microsoft Office products (Outlook, Word, Excel) • · Experience using Zendesk or other case management systems • · Ability to accurately document detailed after-hours activity and any customer incidents, including resolution • · Ability to communicate and interact effectively with all levels of the internal team and customers • · Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality • · Excellent verbal and written communication skills • · Strong attention to detail and desire to excel at assigned work • · Ability to adhere to defined processes consistently • · Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. • · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. • · Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. • · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. • · Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. • Contract Duration: Through the end of the year, with the possibility of extension or conversion to a full-time role based on business needs. • Parttime working - • Parttime working - • 20 hours per week (scheduled) • PST Time: • Saturday: 10:00 AM – 8:00 PM • Sunday: 6:00 AM – 4:00 PM