Instructure, Inc. - Solutions Engineer, Parchment
Requirements
• Education & Experience: Bachelor’s degree required and a background in academic technology and/or solutions engineering. • Market Expertise: Experience with K-12 or Postsecondary education; strong understanding of the edtech market and SaaS business models. • Technical Proficiency: Deep knowledge of systems integration (LTI, APIs), XML/JSON, and relational databases. • SIS Knowledge: Familiarity with Student Information Systems (e.g., Oracle PeopleSoft, Ellucian, Workday, PowerSchool). • Tool Fluency: Experience with Salesforce, Responsive, Microsoft Office Suite, and Google Workspace. • Communication Skills: Strong presentation skills and the ability to communicate system capabilities empathetically and clearly. • Professionalism: Highly organized, analytical, and self-motivated, with the ability to manage a high workload and respond to feedback. • Travel & Location: Flexible location, must be near a major airport and willing to travel up to 40%. • Get in on all the awesome at Instructure! • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection • We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.
Responsibilities
• Demonstrate Solutions: Deliver engaging product demonstrations for Parchment’s suite of services across all verticals, including Higher Ed and K-12. • Customer Discovery: Engage with prospective customers to identify their goals and challenges, mapping needs to the appropriate Parchment solution. • Technical Leadership: Guide in-depth technical discussions with IT professionals about platform architecture, web services (REST/JSON), and systems integration. • Solution Architecture: Identify or design effective solutions for unique technical requirements, providing consultative recommendations. • Documentation & Proposals: Gather and document requirements to ensure successful implementations; support technical elements of RFI/RFP responses. • Product Feedback: Collaborate with Product Management to provide feedback on new features and ensure alignment with customer needs. • Team Contribution: Share knowledge and experience to support sales goals, including mentorship, recruiting, onboarding, and enablement. • Collaborative Pursuit: Work across geographies and with distributed teams to achieve company objectives.
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