Huntress Labs - Channel Account Manager I, Service Providers
Requirements
• 2+ years of experience in Account Management, Customer or Partner success, Channel or Direct Sales roles, ideally focused on mid-market and below • Strong knowledge of the MSP space, preferably related to the cybersecurity industry • Experience with Salesforce or other similar CRM platforms • Passionate about working in the partner community, being an advocate for them, and providing meaningful cybersecurity solutions • Strong bias to action and ability to get things done efficiently and effectively
Responsibilities
• Channel Account Managers are part of a team at Huntress who play a critical role in driving revenue through engagement, expansion, and retention across our partner base. This role is critical in expanding our relationships with our partners while helping them deliver cybersecurity to their customers through the Huntress platform. • As an individual contributor, your primary measures of success will be net dollar retention, gross dollar retention, partner loyalty, and satisfaction. • This is a high-impact, high-visibility sales role that reports to the Manager of Channel Account Management. Its success will be measured by expansion and retention metrics. • Achieve and exceed quota based on both expansion metrics and renewal rates • Work with partners to be a trusted advisor delivering solutions that increase customer satisfaction, grow partner adoption, and deliver exceptional quality service • Maintain and reinforce Huntress’ culture • Build and maintain strong relationships with multiple contacts within assigned partner organizations
Benefits
• 100% remote work environment - since our founding in 2015 • New starter home office set up reimbursement (£398) • Generous personal leave entitlements • Digital monthly reimbursement (£92) • Travel to the US 1-2 times/year for various company events • Access to the BetterUp platform for coaching, personal, and professional growth • Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. • We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. • We do discriminate against hackers who try to exploit businesses of all sizes. • Accommodations: • Accommodations: • If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to [email protected]. Please note that non-accommodation requests to this inbox will not receive a response. • Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. • #BI-Remote
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