AiDASH, Inc. - Senior Manager, Professional Services

• 8+ years in technical project management or professional services delivery, with at least 5 years as the primary customer-facing lead on enterprise implementations • primary customer-facing lead • Background in IT services, consulting, or SaaS professional services, delivering SaaS, data, or integration-heavy platforms for enterprise clients • SaaS, data, or integration-heavy platforms • Proven track record of running concurrent customer implementations with distributed, cross-functional teams across time zones • Solid technical foundation: comfortable with cloud platforms (AWS/Azure), APIs and integrations, data migration, and the SDLC; able to engage credibly with engineers and customer IT teams • Hands-on with scoping, estimation, SOWs, and change requests; keeps delivery within contracted scope • Working command of Agile and Waterfall delivery; hands-on with JIRA and standard PM tools • Experienced running kickoffs, steering committees, and executive readouts with customer stakeholders • Bachelor’s degree in Computer Science, Engineering, or a related technical field • Strong executive communication and stakeholder management • Able to travel to customer locations up to 20–30% of the time • Experience implementing data-heavy or analytics SaaS platforms • Experience with utilities, energy, or critical infrastructure customers • Exposure to geospatial/GIS data, remote sensing, or AI/ML-driven products • PMP, CSM/PSM, or equivalent certification • What this role is not • Not an internal program management role:You’ll lead delivery for external enterprise customers as their primary point of contact, not coordinate internal engineering roadmaps. • Not an internal program management role: • Not a project coordinator role: You’ll own scope, schedule, risk, and customer outcomes end to end, not just track tasks • Not a project coordinator role: • Not a remote role: You’ll work from our Palo Alto office 2 days per week and travel to customer sites up to 20–30% of the time • Not a remote role: • What you'll love: • What you'll love: • Comprehensive Medical, Dental, and Vision Coverage: 100% coverage for employees and 80% for their spouses and children • Health Reimbursement Account (HRA): 100% funded by AiDASH to cover medical deductibles • 401(k) Plan: Begin contributing after two months of employment to prepare for your future. Currently, no company match is offered • Parental Leave: Supportive parental leave with 16 weeks for primary caregivers and 4 weeks for secondary caregivers • Generous Vacation Policy: Accrue 20 vacation days per year, plus enjoy an additional flex holiday to celebrate whatever feels most important to you • Winter Break: From December 25th through January 1st, we give everyone time off to recharge and enjoy time with family and friends! • We are proud to be an equal-opportunity employer. We are committed to embracing diversity and inclusion in our hiring practices, and we promote a work environment where everyone, from any race, color, religion, sex, sexual orientation, gender identity, or national origin, can do their best work. • We offer a competitive annual pay range of $160,000 to $230,000 for this full-time position, which includes a base salary and bonus based on performance. This range reflects the anticipated annual pay range (base + bonus) for new hires. We strive to ensure our compensation packages are equitable and aligned with industry standards. Your recruiter can share more about compensation during the hiring process.