PadSplit - Member Acquisition Agent
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Requirements
• Engage with Prospective Members: Handle inbound inquiries and make outbound calls to help people find and book PadSplit rooms. • Guide Members Through the Process: Answer questions, explain how PadSplit works, and assist members in completing their booking. • Follow Up and Close: Reach out to leads via phone, SMS, and email to follow up on applications, payments, or pending documents. • Track and Update Records: Use CRM tools (like HubSpot or Zendesk) to document conversations, update member records, and manage your pipeline. • Deliver Excellent Service: Maintain professionalism and empathy with every interaction, ensuring members feel supported and confident in their housing decisions. • Meet and Exceed Goals: Work toward daily and weekly performance targets, including connection rates, bookings, and quality scores. • Collaborate with Your Team: Communicate effectively with your peers and leads to share insights, resolve issues, and continuously improve the member experience. • Call Center Experience: 2+ years of experience in a call center or sales environment handling both inbound and outbound calls. • Organization & Self-Management: Proven ability to manage your time, balance multiple channels (calls, texts, and emails), and stay productive in a remote setting. • Customer-Centric Mindset: You care about helping people and can communicate clearly, empathetically, and confidently. • Tech Savviness: Comfortable using CRM and communication tools (experience with HubSpot, Zendesk, or Kixie a plus). • Goal Orientation: You enjoy working toward targets and improving your performance through feedback and data. • Adaptability: You thrive in a fast-paced, changing environment and can adjust quickly as processes evolve. • Your application will be reviewed for possible next steps by the Hiring Manager. • If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes. • If warranted, the next step would be a video interview with our Manager of Member Acquisition for forty-five (40) minutes. • If warranted, then we move to contract!
Responsibilities
• Engage with Prospective Members: Handle inbound inquiries and make outbound calls to help people find and book PadSplit rooms. • Guide Members Through the Process: Answer questions, explain how PadSplit works, and assist members in completing their booking. • Follow Up and Close: Reach out to leads via phone, SMS, and email to follow up on applications, payments, or pending documents. • Track and Update Records: Use CRM tools (like HubSpot or Zendesk) to document conversations, update member records, and manage your pipeline. • Deliver Excellent Service: Maintain professionalism and empathy with every interaction, ensuring members feel supported and confident in their housing decisions. • Meet and Exceed Goals: Work toward daily and weekly performance targets, including connection rates, bookings, and quality scores. • Collaborate with Your Team: Communicate effectively with your peers and leads to share insights, resolve issues, and continuously improve the member experience.
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