PadSplit - Member Acquisition Agent
Requirements
• Engage with Prospective Members: Handle inbound inquiries and make outbound calls to help people find and book PadSplit rooms. • Guide Members Through the Process: Answer questions, explain how PadSplit works, and assist members in completing their booking. • Follow Up and Close: Reach out to leads via phone, SMS, and email to follow up on applications, payments, or pending documents. • Track and Update Records: Use CRM tools (like HubSpot or Zendesk) to document conversations, update member records, and manage your pipeline. • Deliver Excellent Service: Maintain professionalism and empathy with every interaction, ensuring members feel supported and confident in their housing decisions. • Meet and Exceed Goals: Work toward daily and weekly performance targets, including connection rates, bookings, and quality scores. • Collaborate with Your Team: Communicate effectively with your peers and leads to share insights, resolve issues, and continuously improve the member experience. • Call Center Experience: 2+ years of experience in a call center or sales environment handling both inbound and outbound calls. • Organization & Self-Management: Proven ability to manage your time, balance multiple channels (calls, texts, and emails), and stay productive in a remote setting. • Customer-Centric Mindset: You care about helping people and can communicate clearly, empathetically, and confidently. • Tech Savviness: Comfortable using CRM and communication tools (experience with HubSpot, Zendesk, or Kixie a plus). • Goal Orientation: You enjoy working toward targets and improving your performance through feedback and data. • Adaptability: You thrive in a fast-paced, changing environment and can adjust quickly as processes evolve. • Your application will be reviewed for possible next steps by the Hiring Manager. • If you meet eligibility requirements, the next step would be a video interview with a member of the PeopleOps team for about thirty (30) minutes. • If warranted, the next step would be a video interview with our Manager of Member Acquisition for forty-five (40) minutes. • If warranted, then we move to contract!
Responsibilities
• Engage with Prospective Members: Handle inbound inquiries and make outbound calls to help people find and book PadSplit rooms. • Guide Members Through the Process: Answer questions, explain how PadSplit works, and assist members in completing their booking. • Follow Up and Close: Reach out to leads via phone, SMS, and email to follow up on applications, payments, or pending documents. • Track and Update Records: Use CRM tools (like HubSpot or Zendesk) to document conversations, update member records, and manage your pipeline. • Deliver Excellent Service: Maintain professionalism and empathy with every interaction, ensuring members feel supported and confident in their housing decisions. • Meet and Exceed Goals: Work toward daily and weekly performance targets, including connection rates, bookings, and quality scores. • Collaborate with Your Team: Communicate effectively with your peers and leads to share insights, resolve issues, and continuously improve the member experience.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT