virtahealth - Client Success Manager, Public Sector
Responsibilities
• Manage a portfolio of public-sector customers and serve as their primary strategic partner. • Lead business reviews focused on engagement, outcomes, customer value, and long-term success. • Build strong relationships with benefits leaders, HR teams, consultants, and executive stakeholders. • Partner cross-functionally to advocate for customer needs and deliver an exceptional customer experience. • Identify customer risks, expansion opportunities, and strategic initiatives that strengthen partnerships. • Share customer feedback internally to improve products, processes, and overall customer experience. • Develop a strong understanding of Virta's products, services, and customer success strategy. • Build relationships with key internal stakeholders and cross-functional teams. • Learn the unique dynamics of managing public-sector customers. • Participate in customer meetings, business reviews, and strategic planning discussions. • Begin independently managing your assigned portfolio. • 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role. • Strong relationship-building, communication, and presentation skills. • Ability to manage multiple priorities while driving customer outcomes. • Experience partnering with executive-level customer stakeholders. • Demonstrates a proactive use of AI tools to improve individual output and efficiency. • VALUES-DRIVEN CULTURE • Virta’s company values drive our culture, so you’ll do well if: • You put people first and take care of yourself, your peers, and our patients equally • You have a strong sense of ownership and take initiative while empowering others to do the same • You prioritize positive impact over busy work • You have no ego and understand that everyone has something to bring to the table regardless of experience • You appreciate transparency and promote trust and empowerment through open access of information • You are evidence-based and prioritize data and science over seniority or dogma • You take risks and rapidly iterate • Is this role not quite what you're looking for? Join our Talent Community https://jobs.ashbyhq.com/virtahealth/form/talent-community-form and follow us on Linkedin https://www.linkedin.com/company/virta-health to stay connected!
Benefits
• $99.5K – $128.5K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Exploratory - I'm exploring the benefits of AI tools and excited to learn more • Individual - I use AI tools to make myself more productive at work • Team - I've designed repeatable AI-enabled workflows that impact my team • Cross-functional - I've built durable AI systems that solve cross-functional challenges • 1 - Exploratory • 4 - Cross-functional • To ensure fairness, integrity, and compliance with Virta Health’s nepotism policy, we ask all candidates to disclose any familial relationships with current Virta employees. A familial relationship includes spouses, domestic partners, civil union partners, or individuals related by blood, marriage, or adoption. • If you have a familial relationship to a current Virta employee, please provide their name, your relationship to them, and any additional details you believe are relevant. If you have no familial relationships please write 'n/a'. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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