Cresta - Partner Program Director
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Requirements
• 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management • 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments. • Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences. • Ability to translate business requirements into technical solutions. • Proven ability to work cross-functionally with Sales, Product, and Engineering teams. • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences. • Strong project management and organizational skills.
Responsibilities
• Partner Strategy and Enablement • Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta • Serve as the primary point of contact and platform expert for technology and solution partners. • Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact. • Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions. • Solution Development & Integration • Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform. • Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities. • Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes. • Go-to-Market & Revenue Acceleration • Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities. • Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success. • Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health. • Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams. • Ecosystem Growth & Optimization • Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback. • Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets. • Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences.
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