Cresta - Partner Program Director
Requirements
• 10+ years of experience in customer-facing roles such Partner Success, Customer Success, Solution Consulting, or Partner Relationship Management • 5+ years of experience working in the Contact Center space • Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments. • Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences. • Ability to translate business requirements into technical solutions. • Proven ability to work cross-functionally with Sales, Product, and Engineering teams. • Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences. • Strong project management and organizational skills.
Responsibilities
• Partner Strategy and Enablement • Guide partners on creating a mutually beneficial, collaborative, and long-term relationship with Cresta • Serve as the primary point of contact and platform expert for technology and solution partners. • Develop partner success plans and maturity roadmaps that increase partner self-sufficiency, solution adoption, and long-term business impact. • Design and execute onboarding and ongoing enablement programs that equip partners with the expertise needed to successfully position, sell, and deliver Cresta solutions. • Solution Development & Integration • Collaborate with partners to define and execute joint go-to-market strategies that leverage the value of the Cresta platform. • Align partner business objectives, industry expertise, and strategic priorities with Cresta's capabilities and market opportunities. • Work cross-functionally with Product, Professional Services, Sales, and Enablement teams to drive successful partner outcomes. • Go-to-Market & Revenue Acceleration • Collaborate with internal and partner sales teams to support partner-sourced and partner-influenced opportunities. • Identify and develop joint use cases, industry solutions, and vertical-specific opportunities that accelerate partner and customer success. • Monitor, report on, and improve solution adoption, partner performance metrics, and overall partner health. • Serve as the voice of the partner ecosystem by identifying market trends, partner needs, and product gaps, and providing actionable recommendations to Product and Leadership teams. • Ecosystem Growth & Optimization • Identify, prioritize, and drive resolution of partner-reported technical gaps, friction points, and product feedback. • Partner with Enablement to develop scalable training programs, customer- and partner-facing collateral, and sales assets. • Establish and promote best practices that ensure consistent, high-quality partner deliverables and customer experiences.
Benefits
• Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. • The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family. • This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed. • OTE Range: $220,000 - $250,000 + offers Equity • OTE Range: • We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
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