sitetracker - Senior Customer Success Manager (French Speaker)

• Manage a diverse portfolio of Enterprise, Strategic, and Regional accounts, applying high-touch engagement models and demonstrating adaptable ways of working. • Create and execute impactful account and success plans, demonstrating a commitment to customer-focused initiatives. • Drive the renewal of six-figure (mandatory) and ideally seven-figure contracts, showcasing your expertise in contract lifecycle management. • Proactively map out your territory, anticipating issues and blockers independently to ensure smooth customer journeys. • Pursue early and multi-year renewals autonomously, demonstrating a strong grasp of long-term account strategy. • Improving customer experience and satisfaction, including stakeholder management • Fostered deep customer relationships through working in a 'high-touch' engagement model. • Proven ability to engage effectively at all levels of a business, from daily interactions with mid-management to monthly/quarterly executive cadences. • Expertise in creating and delivering compelling content tailored for executive audiences, articulating complex value propositions. • Identifies quick wins across your portfolio to rapidly improve user adoption and client satisfaction. • Quickly builds and establishes strong, trusted relationships with Business Sponsors and Economic Buyers. • Demonstrating 'Business Value Realisation' (BVR), and contract value: • Ability to identify, demonstrate, and achieve quantifiable business value for your customer(s), aligning with their strategic objectives. • Clearly articulate how you identified value, how it aligned to a customer's overall business objectives, and how it was delivered and measured. • Creates jointly-owned success plans with customers and validates business value with customer executives.. • Builds out Success Stories and collaborates with Marketing to publish these with clients, showcasing impact. • Generates public endorsements from clients, serving as powerful advocates for Sitetracker's solutions. • Technical Aptitude: • Has previously worked in or with technically focused positions, such as pre-sales, solutions/sales engineering, or implementations. • Ability to demonstrate, configure, or customize prior tools and platforms to meet specific business needs. • Proficiency in modern office suites like Google Docs, PowerPoint, Excel, and various reporting capabilities for day-to-day tasks. • Ability to clearly articulate complex technical problems and devise custom technical solutions that drive tangible customer outcomes. • Technical Aptitude: • ## Within 90 Days, You'll: • Successfully create and initiate success & account plans for your assigned portfolio of key French & Benelux accounts, aligning with customer and Sitetracker objectives. • Begin to deeply engage with senior customer leadership across your region, building initial rapport and understanding their critical business drivers and strategic vision. • Proactively assess and diagnose initial customer issues, collaborating with cross-functional teams to formulate and implement actionable mitigation plans. • ## Within 180 Days, You'll: • Consistently execute and refine your success & account plans, actively demonstrating tangible ROI and business value to customers through clear metrics and outcomes. • Expertly navigate complex customer organizations, turning detractors into champions and driving internal cross-functional improvements that enhance the customer experience. • Proactively identify and champion opportunities for customer experience enhancement, adoption, and retention, becoming a vocal advocate for customer needs within Sitetracker. • ## Within 365 Days, You'll: • Consistently drive retention and expansion across your entire France and Benelux portfolio, significantly contributing to Sitetracker's growth through strong renewals and increased platform utilization. • Solidify your position as a trusted advisor for senior customer leadership, influencing their long-term strategy and ensuring Sitetracker is an indispensable partner. • Shape and optimize Customer Success practices within the France and Benelux region, contributing directly to Sitetracker's global CS operational excellence and market leadership.