Sleep Doctor - People Operations Manager
Requirements
• 5+ years of progressive Human Resources or People Operations experience. • Experience supporting organizations (or divisions) with 50+ employees in a fast-paced, high-growth environment. • Healthcare experience strongly preferred, particularly supporting a Physician Corporation (PC) and Management Services Organization (MSO) structure. • Working knowledge of federal and multi-state employment laws. • Experience administering HRIS platforms (such as Gusto) and partnering with a PEO (such as Prestige). • Strong organizational skills with exceptional attention to detail. • Passion for building a positive, high-performing company culture. • Excellent judgment, discretion, and ability to manage highly confidential information. • Outstanding communication, collaboration, and relationship-building skills. • Ability to think strategically while also executing day-to-day operational work. • Self-starter who thrives in a collaborative, evolving environment. • Bachelor's degree in Human Resources, Business, or a related field. • SHRM-CP, SHRM-SCP, PHR, or SPHR certification. • Experience supporting fully distributed, multi-state teams. • Experience working in high-growth startups or digital healthcare organizations.
Responsibilities
• Manage all core HR operations, including onboarding, offboarding, employee records, HRIS administration, and PEO partnership. • Ensure HR processes are efficient, scalable, compliant, and employee-focused. • Maintain accurate employee data, reporting, and HR documentation. • Identify opportunities to improve systems and streamline workflows. • Employee Relations • Serve as a trusted advisor to managers and employees on employee relations matters. • Coach managers through performance concerns, workplace issues, and difficult conversations. • Support investigations, documentation, corrective actions, and conflict resolution while ensuring consistency and fairness. • Performance Management • Administer the company's performance management program, including goal setting, performance reviews, calibration, and employee development. • Partner with managers to improve coaching, feedback, and accountability. • Track completion and ensure a consistent employee experience across the organization. • Recruiting & Onboarding • Manage recruiting operations from requisition through onboarding. • Partner with hiring managers to deliver an exceptional candidate experience. • Oversee interview scheduling, offers, background checks, onboarding, and new hire orientation. • Manage employee referral programs and recruiting processes.
Benefits
• Partner with brokers, benefit vendors, and our PEO to ensure smooth administration of employee benefits. • Support employees by answering benefit questions and resolving benefit-related issues. • Assist with annual open enrollment and ongoing benefit communications. • Help maintain compliance with federal, state, and local employment laws while partnering with General Counsel on complex matters. • Update HR policies and procedures as regulations evolve. • Support audits and ensure HR documentation is complete, accurate, and compliant. • Administer annual compensation review and bonus processes. • Prepare HR reports, compensation analyses, and workforce metrics to support leadership decision-making. • Support ongoing People programs and initiatives that enhance employee engagement and organizational effectiveness.
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