legora - Engagement Manager
Requirements
• You care deeply about customer outcomes and you know that transformation has to be designed and led. You’re proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed. • Strong management consulting background, with experience at a leading global firm considered a strong plus. • Strong experience designing and delivering change management and adoption programs within large, complex organisations. • Experience building client transformation roadmaps and adoption plans, then driving measurable outcomes. • A track record of working with enterprise clients and senior stakeholders. • Strong program and project management skills across multiple workstreams. • Excellent written, verbal and interpersonal communication skills. You can lead boardroom conversations and work closely with hands-on teams. • High EQ. You know when to listen, advise and act. • A genuine interest in AI and how it can transform complex industries. • Comfort working in fast-paced, early-stage environments where you help build the playbook. • A data-led approach, focused on customer health and outcomes over process. • Experience within high-growth B2B SaaS or Legal Tech. • Experience working with legal, compliance or other regulated industries.
Responsibilities
• You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Enterprise firms or corporates. Specifically, you will: • Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work. • Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve. • Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora. • Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews. • Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination. • Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities. • Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement.
Benefits
• Global collaboration: Partner with teams and clients domestic and internationally. • Competitive package: Comprehensive salary, benefits, and tools for success. • Meaningful work: Your efforts shape how thousands of lawyers use AI daily. • In-person environment: Offices designed for ambitious builders.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT