telus-digital - Principal Solution Engineer
Requirements
• Principal Level • 2-4 years in pre-sales roles, with demonstrated leadership in managing pre-sales teams. • 2-4 years of prior delivery experience on the Salesforce platform. • Expertise: Broad exposure to Salesforce implementations, complex solutioning, and estimation. • Certifications: At least five Salesforce certifications, including Admin, Consulting, and Architect-level credentials. • KEY COMPETENCIES FOR ALL LEVELS: • Strong technical aptitude and ability to learn new technologies quickly. • Excellent verbal and written communication skills. • Team-oriented mindset with a willingness to collaborate across onshore, nearshore, and offshore teams. • Customer-first attitude with a passion for solving problems and delivering value.
Responsibilities
• Solution Engineering (All Levels) • Pre-Sales Leadership: Provide technical expertise and support for multi-cloud deals, including data migration, integrations, and complex use cases. • Discovery & Demo: Partner with Sales to uncover customer needs, lead discovery sessions, capture requirements, and deliver tailored demonstrations or Proofs of Concept (POCs). • Solution Design: Own the solution design process, leveraging expertise from subject matter experts and competency/cloud product leads. Craft effective proposals and respond to RFIs/RFPs with business-relevant solutions. • Estimation: Develop detailed estimates and Rough Order of Magnitude (ROM) documents with clear assumptions. Ensure alignment between solution design and delivery handoff. • Closing: Tailor proposals and refine sales messaging to address key deal-closing criteria. Present solutions in collaboration with Sales Directors. • Client Advocacy: Keep customer needs and goals central to all solutioning efforts, acting as a trusted advisor. • Communication: Present complex technical solutions clearly and effectively to both technical and non-technical stakeholders, from System Administrators to C-suite executives. • Collaborate with Salesforce Partner and Solution Engineers for POC’s and RFP responses for solution approach and partner packs. • Center of Excellence (CoE) Contribution (All Levels) • Develop and refine pre-sales processes and standards in alignment with the Pre-Sales CoE. • Collaborate with Project Management (PM), Business Analysis (BA), and Solution Architecture CoEs to incorporate best practices into pre-sales activities. • Identify and implement process improvements to enhance efficiency and consistency. • Principal Level: • Lead and mentor pre-sales engineers within the practice, focusing on career development and coaching. • Drive continuous improvement initiatives across the Salesforce practice portfolio. • Actively collaborate with Sales and Delivery leadership to optimize pre-sales strategies. • Continuous Learning (All Levels) • Stay current with new Salesforce platform features, and Salesforce-adjacent technologies (Sales, Service, Marketing Automation, Data, AI), and best practices. • Engage in training and certifications to deepen expertise and support innovation goals.
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