multiplymii - Commercial Project Assistant
Requirements
• Previous experience in admin, customer service, or project coordination • Strong written and verbal communication skills • Proficient in Microsoft Office, especially Excel and Outlook • Confident using CRM and project management tools • Comfortable managing a shared inbox and juggling multiple platforms • Able to prioritize and manage shifting deadlines and project timelines • High attention to detail with a strong sense of ownership and accountability • Experience in quoting, logistics, or the lighting industry • Background in supporting commercial teams (pre- and post-sales) • Familiarity with handling technical documentation or product specs • Clear communicator – professional and responsive in both written and verbal communication • Detail-oriented – keeps track of tasks and follows through without missing a beat • Proactive – takes initiative to resolve issues and keep things moving • Team player – collaborates well across teams and supports without needing constant direction • Organized – able to manage multiple priorities in a fast-paced setting • Tech-comfortable – confident using tools like CRMs, Excel, and shared inboxes
Responsibilities
• Follow up on missing or delayed freight and coordinate with the warehouse team • Manage warranty claims, including gathering necessary documentation (e.g., photos, videos) • Maintain visibility across all active orders and update ETAs, flagging issues early • Keep the CRM system up to date: clean records, track contacts, log deals • Prepare and send small quotes and assist with product sourcing • Manage the shared inbox, respond to customer inquiries, and send updates • Send pro forma invoices and payment links; follow up on outstanding payments • Support purchase order activations with wholesalers, builders, and contractors • Provide tracking details, consignment numbers, and PODs as needed • Assist in resolving order issues like short shipments, wrong goods, or damaged-in-transit items • Coordinate returns with customers and the warehouse team • Liaise with Procurement to track and update container deliveries • Notify customers when orders are ready and follow up on delayed pickups • Provide technical documentation (IES files, install sheets, warranty info, etc.) • Create and send datasheets, submittals, and spec comparison sheets • Offer pre-sales support during team absences or peak periods
Benefits
• 100% Remote Work – Work from anywhere in the Philippines. • Career Growth Opportunities – Gain hands-on experience, and continuous learning. • Collaborative & Innovative Team – Work alongside skilled professionals who value excellence. • Application Process • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT