Geordie AI - Channel Solutions Engineer

• You are partner and customer obsessed — You seek to understand, anticipate and exceed partner and customer expectations. • You are partner and customer obsessed • You're technical, and you like it. You're comfortable in the details — agents, APIs, integrations, security, governance — and you enjoy figuring out how things really work. • You're technical, and you like it. • You own outcomes. You don't wait — you proactively engage partners to stay competitive. • You own outcomes. • You're a builder. Early-stage means you create structure where there isn't any and find a way to provide value to customers. • You're a builder. • You're AI-fluent, not just AI-aware. You use tools like Claude Cowork and other agentic AI to run your own workflow — drafting runbooks, prepping for meetings — so you spend your time on judgment calls and relationships, not repetitive admin. You look for the next task to hand off to an agent before you look for the next hire. • You're AI-fluent, not just AI-aware. • You earn trust at every level. You can debug an integration issue with an engineer in the morning and brief a CISO on progress in the afternoon, without losing credibility in either room. • You earn trust at every level. • You listen before you troubleshoot. You ask sharp questions to understand what's actually going on before you propose a fix, then deliver. • You listen before you troubleshoot. • You communicate clearly and often. Partners always know where things stand. • You communicate clearly and often. • You're focused on success. All the time. You care whether partners and customers succeed, and it shows in how you show up. • You're focused on success. • You embrace new ways of working. You actively use AI tools — especially agents — to work smarter, move faster, and do more. You thrive in ambiguity. • You embrace new ways of working. • 5-8 years' experience in a Channel SE role at a SaaS or cybersecurity company. • Passion and interest in agents, how organisations are utilising them, their security and risk, and their governance. • Solid technical fluency — comfortable with agent architectures, agent security, agent tooling, APIs, saas/cloud integrations, and cloud environments. • Proven track record of owning partner relationships with VARs, GSIs, and Technology Alliances • Experience diagnosing and resolving technical issues, including coordinating with engineering teams on fixes. • Exceptional written and verbal communication skills, with the ability to work confidently with both technical practitioners and executive stakeholders.. • Comfortable delivering polished, tailored product walkthroughs and training sessions independently. • Highly organized, with rigorous attention to detail across documentation, account health tracking, and follow-through. • Collaborative team player who thrives in a fast-paced, ambiguous startup environment. • Prior experience at a high-growth Series A–B SaaS company. • Based on the East Coast of the United States, with the flexibility to travel to partner sites as needed. • Experience supporting security, AI/ML, or agentic tooling customers. • Active experience creating, deploying and managing agents. • Light scripting or coding ability (e.g. Python) and comfort working with API tools such as Postman. • Relevant cloud or security certifications (AWS, Azure, or equivalent).