Knit - Client Partner

Remote - USA *$120k - $160k2w ago

Remote Senior NA Pharmaceuticals Software Partner Advisor Prospecting Renewal Management Account Management Market Research NRR

Requirements

• Role: Client Partner – Retail, CPG & PharmaTeam: Sales Vertical: Retail, CPG & PharmaReports To: Managing Client Partner – Retail, CPG & PharmaSupervisory Responsibility: This role does not currently have direct reports.Ideal Start Date: February 1, 2027.Location: We are a remote-first company but we prioritize candidates in New York City, Chicago, San Francisco, LA, Boston, Seattle or Philadelphia given the customer requirements of this role. We have office spaces available in all of our hubs.Travel: This role will travel as needed for in-person customer meetings and industry conferences. Note, Knit does US All Team, in-person company events 2x per year. • Role: • Team: • Vertical: • Reports To: • Supervisory Responsibility: • Ideal Start Date: • Location: • Travel: • A successful candidate for this role has deep experience managing strategic enterprise accounts in Retail, CPG & Pharma, particularly within the Insights, Analytics, or Marketing ecosystem. This role is ideal for someone who thrives in consultative selling, complex relationship management, and commercial ownership. • 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry • Direct experience selling into and growing accounts at retailers, CPG manufacturers, and/or pharmaceutical or healthcare companies, with a working understanding of how insights teams in these industries support Brand, Category, and Commercial teams • Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts • We are specifically looking for individuals who have supported clients at Fortune 500 companies, with Insights titles (including but not limited to Chief Research/Insights Officers, VP, director-level and above) • Experience selling $100K+ contracts to clients at Fortune 500 companies and managing $1M+ Enterprise relationships • Proven success managing Fortune 500 clients with multi-business-unit complexity. • Consistent track record of hitting or exceeding growth, renewal, or NRR targets. • Experience leading commercial negotiations for six- and seven-figure contracts. • Consultative, discovery-led approach with exceptional listening and problem-solving skills. • Highly organized, with disciplined pipeline and account management. • Strong collaboration skills; you are adept at leading cross-functional teams across Customer Success, Research, and Product. • A builder’s mindset; you are comfortable navigating ambiguity and energized by shaping processes as we scale. • Experience selling to pharma commercial/market research teams, including familiarity with HCP and patient research and compliance considerations (e.g., adverse event reporting, MLR review). • Familiarity with retailer–manufacturer dynamics, category management, or retail media. • Background in SaaS, AI, or technology-enabled services that drive strategic business decisions. • Experience managing global or multi-market client portfolios. • History of success in high-growth or startup environments where playbooks are still being written.

Responsibilities

• Own and grow a portfolio of 10–20 enterprise accounts in Retail, CPG & Pharma, including both existing clients and targeted net-new logos. • Own and grow a portfolio • Drive renewals and expansion, ensuring every partnership grows in scope, scale, and value year over year. • Drive renewals and expansion, • Uncover and pursue new opportunities within existing and prospective accounts—identifying new business units, teams, and use cases where Knit’s platform can deliver value, such as shopper journey and path-to-purchase, packaging and claims testing, assortment and category strategy, innovation pipelines, brand positioning, and patient and HCP (healthcare professional) research. • Uncover and pursue new opportunities • Act as a strategic advisor to senior Consumer & Shopper Insights, Category Management, Brand, Commercial Insights, and Market Research leaders, helping them expand how they use Knit’s AI-native platform across teams and business challenges. • Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth. • Develop and execute account plans • Lead commercial negotiations—owning renewals, upsells, and cross-sells in collaboration with Sales Leadership • Lead commercial negotiations • Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today - and evolve alongside our platform as new capabilities emerge • Collaborate deeply • Represent Knit externally at Retail, CPG & Pharma conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships. • Represent Knit externally • Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process. • Maintain high standards for pipeline integrity, forecasting accuracy, and documentation • What Success Looks Like • You’ll be measured primarily by: • Net-New Revenue: Securing new enterprise partnerships and expanding Knit’s presence across target Retail, CPG & Pharma accounts. • Net-New Revenue: • Net Revenue Retention (NRR): Expanding overall revenue within your account portfolio through renewals, upsells, and cross-sells • Net Revenue Retention (NRR): • Renewal Rate: Consistently securing on-time, value-driven renewals. • Renewal Rate: • Sales Excellence: Managing disciplined account plans, accurate forecasts, and clear collaboration across internal teams. • Sales Excellence:

Benefits

• Upon joining the Knit team, you will receive: • Competitive Salary + Commission (for applicable roles) • Healthcare (Medical, Dental, and Vision) • Additional Coverage • One-time Onboarding Technology Stipend • 401(k) with Company Match • Flexible Time-Off • Our Company Values • We are the Championship Team. This means we: • Are 1% Better Every Day • We approach situations with a growth mindset and ask "How can we make the business better?" and "What would it take?" • Play to Win • We set audacious goals and push ourselves to achieve them with a bias towards action. When we see a need, we take initiative, and hold ourselves accountable to seeing it through. • Keep the Main Thing the Main Thing • Identify what has the biggest impact and prioritize focusing on it. • Knit Privacy Policy here. • CCPA disclosure here.