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Jobs(38,923)/Solutions Engineer Role(506)/sierra-studio (4) - Solutions Engineer / Technical CSM

sierra-studio - Solutions Engineer / Technical CSM

Remote - USA$42k - $72k3w ago

Remote NA Software E-commerce Solutions Engineer JavaScript Shopify E-commerce Slack Customer Success

Requirements

• Experience in a customer-facing technical role — solutions engineering, technical CSM, implementation, or similar • Comfortable reading and writing basic code (JavaScript, API calls) — you don't need to be a full engineer, but you can't be afraid of a curl command • Experience with Shopify or e-commerce SaaS is a strong plus • Excellent written English — most communication is async, in Slack • Startup mindset: scrappy, collaborative, no ego, willing to jump in wherever needed • Self-directed — you manage your own book of business without hand-holding

Responsibilities

• Onboard new Shopify brands or manage ongoing relationships depending on your track • Troubleshoot technical issues: API calls, custom JavaScript, integration errors • Be the internal voice of the customer — flag patterns, suggest improvements • Collaborate with the engineering team when issues need escalation • Document solutions and build resources that reduce repeat questions • Help shape the customer success culture as the team grows

Benefits

• $3,500–$6000 USD/month, depending on experience and track.

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