Documo - Account Growth Manager
Requirements
• Proven track record of meeting or exceeding goals and receiving positive customer feedback • 3+ years of experience in Account Management, Customer Success, or inside sales • Proficiency with Salesforce and Jira • Strong interpersonal, communication, and problem-solving skills • Ability to manage multiple priorities in a fast-paced environment • Experience in the healthcare industry • Telecom technical knowledge • Programming or technical experience with complex customer API integrations
Responsibilities
• Nurturing existing customer relationships to strengthen loyalty and trust • Identifying opportunities to increase sales through upselling and cross-selling • Expanding the adoption and usage of Documo’s cloud fax platform • Cross-selling products within the Documo product suite • Partnering with internal teams to develop account strategies and ensure alignment with customer goals • Deliverables/Outcomes • Account Development Strategy • Create and implement account development strategies aligned with Documo’s growth objectives • Analyze account data and performance metrics to inform strategy • Conduct market research to identify trends, opportunities, and risks • Identify upselling and cross-selling opportunities to maximize account potential • Relationship Building • Build strong, long-lasting relationships with customers • Serve as a trusted advisor and primary point of contact • Provide excellent customer service and ensure customers feel supported • Understand evolving customer needs and communicate Documo’s value proposition effectively • Revenue Generation • Revenue Generation • Drive revenue growth within assigned accounts • Collaborate with Sales to identify opportunities, negotiate contracts, and expand business • Secure annual renewals from assigned accounts • Monitor account performance and churn, proactively addressing potential issues • Research & Knowledge • Stay informed about industry trends, market dynamics, and competitor activities • Maintain deep knowledge of Documo products and services • Proactively research and analyze developments to identify potential opportunities or risks
Benefits
• Competitive U.S. benefits: medical, dental, vision, and a 401(k) with a strong match. • Annual bonus program based on role and company performance. • Annual performance reviews with merit increases. • In-person company kick-off to connect, collaborate, and celebrate. • Equity opportunities to grow with us. • Flexible remote work that fits your life, plus flexible paid time off. • Competitive paid parental leave, mental health support, and Employee Assistance Programs (EAP). • Be part of a small, fast-growing tech company with a supportive, inclusive, and fun culture.
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