Fresh Prints - Scaled Partner Associate
Requirements
• Strong written communicator: clear, direct, and personable; able to manage a relationship entirely over email and Slack without it feeling transactional • Organized and detail-oriented, especially with CRM data • Proactive, noticing when something needs attention and handling it without being asked • Process-oriented — naturally looks for ways to templatize, automate, or scale repetitive work rather than handling each partner one-off • Comfortable working across tools like HubSpot, Slack, Pylon, and Euler • Interest in SaaS, or the Shopify/ecommerce ecosystem a plus • What Success Looks Like
Responsibilities
• Partner management • Partner management • Serve as the primary point of contact for all unowned partners (200+ partners, including new, inactive, and Tier 3 partners), handling inbound questions about their account, referral status, program mechanics, and the Intelligems product • Run signal-based outreach to partners in this pool, flagging relevant moments like new clients or account overlaps, referral eligibility, spiff programs, or product updates • Keep partners engaged and informed without a call-based motion, owning the written relationship end to end • Build and maintain lightweight enablement assets for the long-tail pool (email templates, FAQs, quick-reference guides) so partners can self-serve and refer with confidence • Identify partners showing signs of activation or high potential and surface them to the appropriate partner manager • Operations • Own HubSpot hygiene for the partnerships org, keeping partner records, contact associations, and deal attribution accurate • Manage partner program onboarding logistics end to end, ensuring new partners are set up in the partner portal, Slack, and other tools • Review inbound partner applications and referrals for program fit and eligibility, and handle approval workflows • Aggregate insights from digital interactions to influence roadmap and process — surfacing recurring partner questions, blockers, or product feedback to the Partnerships and Product teams • Collaborate with Sales and CS to ensure smooth handoffs when long-tail partners refer active prospects • Referral activity from the long-tail pool — volume of referrals originating from unowned partners quarter over quarter • Referral activity from the long-tail pool • Partner activation rate — percentage of the 200+ account portfolio that engages (opens, clicks, responds, or refers) within a rolling 90-day window • Partner activation rate • Inbound response time — partners in this pool get timely, helpful replies without needing to chase • Inbound response time • HubSpot data quality — partner records, contact associations, and deal attribution are consistently accurate and up to date • HubSpot data quality • Escalation quality — partners surfaced to a PM are genuinely high-potential, not noise • Escalation quality
Benefits
• Competitive salary • Learning opportunities • Working in a great culture
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