plentific - Service Delivery Lead
Requirements
• A strong communicator: able to translate technical details into accessible language for different audiences. • Highly organised: adept at planning, scheduling, documentation, and programme discipline. • Analytical: comfortable reading data, spotting trends, and identifying root causes. • Solution-oriented: willing to dive into the product, understand workflows, and creatively solve problems. • A trusted advisor: able to influence senior stakeholders and guide clients through change. • Calm under pressure: able to manage competing priorities and maintain delivery momentum. • Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines. • Experience running large-scale SaaS onboarding or transformation programmes. • Confidence with CRM/CSM tools (e.g., Salesforce, Planhat). • Familiarity with integrations, data migration, and system configuration. • Ability to govern multi-workstream programmes with clarity and structure. • 5+ years in programme management, onboarding, implementation, digital transformation, or related consulting. • Proven experience in the housing sector (e.g. social housing, local authority housing, or residential property management). • Experience working with enterprise or strategic customers in SaaS or PropTech. • Demonstrable experience managing cross-functional delivery teams. • Strong stakeholder management, including senior and executive engagement. • Experience with KPI tracking, success planning, and customer governance. • Demonstrable experience leading change management and/or business transformation programmes. • Experience in property management, repairs & maintenance, or contractor ecosystems. • Exposure to integrations, APIs, data workflows, and system migrations. • Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial.
Responsibilities
• Lead Strategic Onboarding Programmes • Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go-live. • Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. • Facilitate workshops for process mapping, solution design, system configuration, and integrations. • Manage risks, dependencies, timelines, and cross-functional communication with precision. • Drive Value, Adoption & Early Success • Guide clients through the first 3–6 months post-go-live, ensuring strong adoption and measurable operational improvements. • Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. • Provide training to client teams on relevant Plentific workflows and modules. • Ensure the client’s operating model, workflows, and contractor ecosystem are aligned for long-term success. • Act as a Strategic Partner to Clients • Build trusted relationships with senior client stakeholders - operational through executive. • Consult on best practices around repairs and property management, contractor management, and digital journeys. • Identify opportunities for optimisation, workflow improvements, and future product expansion. • Ensure Strong Cross-Functional Alignment • Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. • Raise, track, and manage escalations to ensure accountability and timely resolution. • Support transitions into Business-as-Usual by providing structured handovers to Customer Success (where required) and Support. • Partner with Strategic Account Directors to identify expansion and growth opportunities. • Operational & Governance Excellence • Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. • Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). • Uphold programme standards of quality, communication, and customer experience.
Benefits
• As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer: • 25 days annual holiday + 1 additional day for every year served up to 3 years. • Flexible working environment including the option to work abroad • Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP • Enhanced parental leave • Employee assistance program • Company volunteering day and charity salary sacrifice scheme • Learning management system powered by Udemy • Referral bonus and charity donation if someone you introduce joins the company • Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs • Pension scheme • Work abroad scheme • Company-sponsored lunches, dinners and social gatherings • Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT