Cryptio - Senior Account Manager
Requirements
• Has spent 7-10+ years in enterprise Account Management or expansion-focused roles in B2B SaaS, and has the scar tissue to show for it • Has sold complex technology into large financial institutions and genuinely understands what it takes to get a deal done inside a major FI, the procurement cycles, the legal back-and-forth, the internal politics • Comes with a real network inside financial institutions, warm relationships matter here and we'd love someone who can hit the ground running • Has genuine crypto or digital asset experience, you don't need to have worked at an exchange, but you should understand how blockchains work and why compliance in this space is complicated • Knows how to grow an account, not just hold it, and has the commercial instincts to back that up • Is comfortable at every level of a conversation, whether that's a day-to-day contact or a C-suite stakeholder • Is NYC-based and happy to be in front of customers regularly • If you've come from a crypto company, digital asset infrastructure, or compliance tech, and you're already plugged into the New York fintech ecosystem, we'd especially like to hear from you.
Responsibilities
• This isn't just relationship management. It's about protecting and growing enterprise ARR in a technically complex, fast-moving environment — translating customer complexity into clear, outcomes-based commercial plans. • Own a portfolio of strategic enterprise accounts, including renewal planning, expansion strategy, and executive engagement • Build and run account plans: stakeholder mapping, whitespace analysis, success criteria, mutual action plans, and value realization • Lead and close expansion opportunities (upsell and cross-sell) in partnership with Enterprise Success Consultants, Sales Solution Consultants, and Advisory Solution Consultants • Drive net revenue retention through proactive renewal execution, accurate risk identification, and structured mitigation plans • Run executive-level governance: QBRs, steering committees, innovation and roadmap sessions, and escalation management • Act as the voice of the customer internally, advocating for product improvements and a better customer experience at scale • Maintain high standards of forecasting, account hygiene, and CRM discipline in HubSpot • Mentor Associate and mid-level Account Managers on enterprise account strategy, negotiation, and operating cadence
Benefits
• You'll work directly with some of the most complex and high-profile names in crypto -banks, stablecoin issuers, asset managers, and DeFi innovators shaping how they operate at scale • You'll be a true commercial owner, not just a relationship manager, with real influence over how Cryptio retains and grows its most strategic accounts • You'll collaborate closely with Product, Engineering, and Growth to feed customer insight back into the roadmap and influence how we build • You'll gain deep exposure to the emerging intersection of institutional finance and crypto a space that's moving fast and where your work genuinely matters • At Cryptio, expectations are high but so is the support. Expect a team that's invested in your success • 👩💻 Remote or Hybrid working • 🏝️ 25 days paid holiday plus bank holidays • 🙌 One additional day of annual leave each year, up to 30 total days • 🎂 Your birth off • 🧘 Mental health resources, wellbeing programs, and professional coaching • 🫶 Family-friendly policies • 💪 Fitness and wellness budget • 🖥️ $200 home office setup budget • 🎓Training and development budget • ** we have additional benefits depending on location • If this sounds like you, we would love to hear from you 🙌 • At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.
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