Harry's - Sr. Associate, Global Engagement Marketing
Responsibilities
• Build, QA, schedule, and launch email and SMS campaigns in Klaviyo, with a high bar for accuracy, formatting, links, segmentation, compliance, and customer experience. • Own the day-to-day campaign development process, helping turn briefs, calendars, product priorities, and creative assets into clear, shippable owned-channel communications. • Support the Harry’s global engagement calendar across key moments including product launches, seasonal campaigns, promotional moments, retention initiatives, and winback efforts. • Partner with the Global Engagement Lead and Brand Managers to translate business priorities into compelling email and SMS storytelling that is clear, customer-centered, and commercially effective. • Coordinate closely with Creative, Brand, Digital Product, Analytics, Growth, CX, Legal, and other partners to keep campaigns moving and ensure the right inputs are gathered on time. • Help improve the way we work by identifying opportunities to make campaign planning, buildout, QA, documentation, templates, and reporting more efficient and repeatable. • Monitor campaign performance and customer behavior, pulling insights from Klaviyo and analytics partners to understand what is working and where we should test or improve. • Support lifecycle and flow updates as needed, including building and QA’ing triggered communications, testing personalization, and helping maintain a clean, high-quality customer journey. • This Should Describe You • You are highly comfortable in CRM tools, ideally Klaviyo, and are energized by the detailed work of building, QA’ing, and launching emails and SMS messages. • You have experience supporting email, SMS, CRM, lifecycle, retention, or ecommerce marketing campaigns, ideally for a consumer brand or subscription business. • You are detail-oriented and operationally strong, with the patience to manage tedious buildout work and the judgment to know when small details materially affect the customer experience. • You care about copy, storytelling, and how a message lands with a customer, not just whether a campaign gets out the door. • You are curious about strategy and performance, and want to grow into more ownership of audience planning, testing, segmentation, and campaign recommendations over time. • You are comfortable using data to understand campaign performance, spot trends, and suggest practical optimizations. • You are a proactive communicator who can manage dependencies across teams, raise risks early, and keep work moving without needing every step prescribed. • You are organized, collaborative, and comfortable working with global teammates across time zones, including reporting to a manager based in the UK. • You are customer-centric, with a strong instinct for making owned-channel communications feel useful, clear, and worth engaging with. • Reporting to the Global Engagement Lead, L4, UK based • You will be part of the Global Harry’s DTC team • Partner with Brand, Creative, Analytics, Digital Product, Growth, CX, Legal, and Finance • Work closely with regional and global partners across the US, UK, Canada, and Germany
Benefits
• Medical, dental, and vision coverage • 401k match • Equity in Mammoth Brands • Flexible time off and working hours • L&D stipend • 4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years • 20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood • Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop • Free products from our family of brands • We can’t quantify all of the intangible things we think you’ll love about working at Mammoth Brands, like the exciting challenges we tackle, the smart and humble team you’ll get to work with, and our supportive and inclusive culture. That said, our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards package, which also includes a comprehensive set of benefits and our equity program. The base salary hiring range for this position is $95,000 to $110,000, but the final compensation offer will ultimately be based on the candidate’s location, skill level and experience. • Mammoth Brands is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
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