glia - Engagement Lead
Requirements
• 10+ years of experience in professional services with several years leading large scale engagements • Experience cultivating and maintaining executive relationships • Strong team leadership skills drawing mostly from referent and expert power • Executive-level visual and oral communication skills with ability to adapt communication style from executives to project and technical teams • Experience conducting business transformation, change management, and program management in enterprise settings • Ability to travel 4-12 times per year • Bachelor's degree in Business, IT, or related field • Preferred: Advanced degree (e.g. MBA) in related field • Preferred: Experience with financial services, insurance, and any other high trust industries • Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. • The Glia Talent Acquisition team uses @glia.com http://glia.com and @ [email protected] http://gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. • Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page https://www.glia.com/eu-recruitment-privacy-notice or contact our talent team via [email protected]
Responsibilities
• Pitch Glia implementation approach to select customers during sales motion and be viewed as a subject matter expert • Provide strategic insights and advice to customer executives throughout implementation and tightly coordinate handoffs with Account Executives and Customer Success Managers • Understand customer business objectives and how their implementation requirements support those business objectives • Communicates customer priorities to all Glia roles throughout implementation and holds team accountable to meeting priorities—roles may include, but are not limited to, launch manager, solution architect, conversation consultant, implementation engineer, account executive, and customer success manager • Influence and advise customer on change management and transformation initiatives tangential to the technical implementation of Glia • Provide expert advice to customers on Glia products and industry best practices • Accountable for successful E2E implementation of strategic customer projects—specifically the project should be on budget, on time and achieve customer ROI • Accountable for product adoption and subsequent renewal and expansion following the customer’s launch • Stay informed on industry trends and their impact on customers
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