multiplymii - Amazon Account Operations Specialist (US EST)
Requirements
• 3–5+ years of experience in Amazon Seller Central operations, catalog management, or account support. • Strong experience with listing QA, backend updates, variation fixes, flat files, and catalog troubleshooting. • Experience managing Amazon support cases and following issues through to resolution. • Strong understanding of account health, suppressed listings, buy box concerns, and inventory monitoring. • Comfort prioritizing competing tasks, managing deadlines, and updating tickets in Asana (or similar) without being prompted. • Bachelor's degree (or equivalent experience) in business, marketing, supply chain, or a related field. • Experience working with consumer packaged goods, personal care, beauty, wellness, or hygiene brands. • Experience with AWS (Amazon Warehouse Distribution) • Experience optimizing product listings for improved visibility, conversion, and overall marketplace performance • Familiarity with tools such as My Real Profit, FeedbackWhiz, Get Review AI, or similar Amazon support tools. • Prior experience working in a startup, small business, or lean eCommerce team environment. • Experience with affiliate tools or platforms such as Levanta
Responsibilities
• Amazon Catalog & Listing Maintenance: Maintain and QA Amazon listings to ensure product details, images, content, variations, and backend information are accurate and displaying correctly. • Listing Troubleshooting & Case Management: Identify and resolve listing issues such as suppressed products, variation errors, buy box concerns, and backend changes, including opening and managing Amazon support cases as needed. • Content & Asset Updates: Upload new product images, updated content, and other listing assets through Seller Central, flat files, or in-platform tools. • Operational Task Execution: Support day-to-day Amazon operations by completing assigned tasks, handling one-off updates, and executing action items flagged by internal team members, consultants, or leadership. • Process & Task Management: Use tools such as Google Workspace, Asana and internal documentation to track tasks, provide updates, and help maintain a more organized workflow for Amazon account operations • Promotions & Deals Execution: Set up and QA Lightning Deals, Coupons, Prime Exclusive Discounts, Vine enrollments, and Best Deals; track promotional performance. • Review & Customer Feedback Monitoring: Track product reviews and seller feedback, flag negative trends to brand/CX teams, and remove violating reviews per Amazon policy. • SOP Documentation: Build and maintain standard operating procedures and playbooks for recurring Amazon workflows.
Benefits
• 100% Remote Work – Work from anywhere in the Philippines. • Career Growth Opportunities – Gain hands-on experience, mentorship, and continuous learning. • Collaborative & Innovative Team – Work alongside skilled professionals who value excellence. • APPLICATION PROCESS • We understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible. • Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.
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