GR8_TECH - Senior Account Manager

• This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs. • What you’ll drive: • Strategy & Business Growth • Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities. • Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability. • Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption. • Client Advocacy & Discovery • Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams. • Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early. • Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development. • Delivery & Operational Excellence • Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase. • Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless. • Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence. • Cross-Team Leadership & Expertise Transfer • Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations. • Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities. • What makes you a GR8 fit: • Must-Have • 3+ years of experience on the B2B Platform Provider side in iGaming (either as an Account Manager or in a similar client-facing platform role). • 3+ years of experience on the B2B Platform Provider side • Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally. • Fluency in Russian or Ukrainian; English proficiency at B2 level or higher. • Russian or Ukrainian • Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges. • Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients. • Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana). • Resilience and empathy in communication. • A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems. • Excellent time management skills and ability to prioritize effectively. • Nice-to-Have • Experience training or mentoring junior Account Managers. • Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches). • A strong network of existing operator contacts in the iGaming industry. • Benefits Cafeteria — annual budget you allocate to: • Sports • Medical • Mental health • Home office • Languages. • Work-life & support • Work-life & support • Paid maternity/paternity leave + monthly childcare allowance. • 20+ vacation days, unlimited sick leave, emergency time off. • Remote-first + tech support + coworking compensation. • Team events (online/offline/offsite). • Learning culture with internal courses + growth programs. • Our culture & core values: • GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. • FUELLED BY TRUST: we’re open, honest, and have each other’s backs. • FUELLED BY TRUST • OWN YOUR GAME: we take initiative and own what we do. • OWN YOUR GAME • ACCELER8: we move fast, focus smart, and keep it simple. • ACCELER8 • CHALLENGE ACCEPTED: we grow through challenges and stay curious. • CHALLENGE ACCEPTED • BULLETPROOF: we’re resilient, ready, and always have a plan. • BULLETPROOF