GR8_TECH - Middle Account Manager for Payments Team

• This role exists to transform newly signed and existing clients into high-performing, long-term partners. You’ll help us bridge the gap between technical capability and business success by owning the client relationship from a payments and operational perspective, ensuring every GR8_TECH integration delivers maximum ROI. • What you’ll drive: • Client Success & ROI Optimization • Develop existing and new accounts into mutually beneficial partnerships by aligning GR8_TECH products with their specific business goals. • Analyze performance data and statistics to provide actionable insights that optimize client ROI. • Execute regular customer satisfaction surveys to gauge health and identify areas for improvement. • Onboarding & Technical Alignment • Lead the payments-focused onboarding process for newly signed clients, ensuring a smooth transition into our ecosystem. • Partner with key functions—Product, Integrations, Analytics, and Support—to ensure technical setups are flawless and knowledge is shared cross-departmentally. • Manage all commercial and operational issues promptly to prevent friction in service delivery. • Product Advocacy & Feedback Loop • Present new product upgrades and functionality, ensuring clients understand and utilize our evolving roadmap. • Translate client needs and pain points into structured feedback for our development teams to drive continuous platform improvement. • Identify opportunities for upselling or cross-selling new features that solve emerging client challenges. • What makes you a GR8 fit: • Must-have • 2 years+ Experience in the iGaming industry within a customer-facing or account management role. • Advanced MS Office Proficiency, particularly in Excel (for data analysis) and PowerPoint (for client presentations). • B2 English level with the ability to explain technical concepts to non-technical stakeholders. • A "mid-level" autonomy mindset—capable of driving tasks solo while knowing exactly when to escalate to senior peers. • A natural ability to prioritize competing tasks and apply critical thinking to operational "firefights." • Basic experience with CRM/BI tools and project management software (Jira, Confluence, or similar). • Nice-to-have • Basic technical understanding of web services and the software development life cycle (SDLC). • Experience with Figma or Miro for collaborative planning and workflow visualization. • Prior experience specifically within iGaming payments or fintech. • Benefits Cafeteria — annual budget you allocate to: • Sports • Medical • Mental health • Home office • Languages. • Work-life & support • Work-life & support • Paid maternity/paternity leave + monthly childcare allowance. • 20+ vacation days, unlimited sick leave, emergency time off. • Remote-first + tech support + coworking compensation. • Team events (online/offline/offsite). • Learning culture with internal courses + growth programs. • Our culture & core values: • GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. • FUELLED BY TRUST: we’re open, honest, and have each other’s backs. • FUELLED BY TRUST • OWN YOUR GAME: we take initiative and own what we do. • OWN YOUR GAME • ACCELER8: we move fast, focus smart, and keep it simple. • ACCELER8 • CHALLENGE ACCEPTED: we grow through challenges and stay curious. • CHALLENGE ACCEPTED • BULLETPROOF: we’re resilient, ready, and always have a plan. • BULLETPROOF