AlphaSense - Sales Enablement Lead (Customer & Product Support)

• Design and own end-to-end onboarding and continuous training for the Support team, with a focus on how the product works, how it integrates, and how to troubleshoot it in real customer contexts. • Define escalation paths, workflows, and troubleshooting best practices that scale that help improve client troubleshooting, escalation, and implementations • Partner with the Product Enablement lead and cross-functional teams to translate new releases into field-ready enablement for the Revenue org — bringing project management rigor to keep multiple launches on track. • Own security and infosec enablement across the organization — partnering with Security teams and Technical PMM  to translate policies, compliance requirements, and data security concepts into playbooks and training that equip reps to navigate IT and AI-focused buying conversations with confidence. • Work with App Specialists and PMM to improve connector and implementation knowledge and process across the broader org to drive connector adoption and usage • Build and maintain internal product knowledge bases, playbooks, and guides for reps • Coach reps and help them apply knowledge to real scenarios to improve the customer experience • Track knowledge through assessments and performance metrics; identify gaps, iterate, and continuously improve time-to-ramp. • AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. • In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. • Recruiting Scams and Fraud • We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: • AlphaSense never asks candidates to pay for job applications, equipment, or training. • All official communications will come from an @alpha-sense.com email address. • If you’re unsure about a job posting or recruiter, verify it on our Careers page. • If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.