Cryptio - Customer Support Executive

United Kingdom - Hybrid$416k - $416k4mo ago

In Office EMEA Cryptocurrency Enterprise Account Executive Account Manager Coaching Executive Support Case Management Reporting Notion

Requirements

• Is crypto native and can walk through an on chain transaction (for example on Etherscan) • Thrives on complexity over volume and is comfortable owning a tough ticket for days if needed • Communicates clearly and over communicates in remote settings, with a strong bias to action • Has excellent customer communication skills and enjoys digging into technical details • Is coachable, takes ownership, and shows initiative • Bonus experience with accounting, reconciliation, or finance workflows

Responsibilities

• This isn’t just answering tickets. It’s about becoming the go to expert for our customers, guiding them through complex issues, and shaping how we scale Customer Operations. • Deliver fast, empathetic, effective support via Plain • Partner with Product, Engineering, and Sales to resolve issues and surface customer insights • Report bugs, share feature requests, and champion the customer’s voice in product discussions • Develop deep product expertise and help teammates with best practices and workarounds • Own projects that improve our processes, documentation, and help center experience • Drive measurable improvements to time to resolution and customer confidence • Plain, Incident.io, Linear, Notion, Slack to name a few! • Hiring Manager Interview (30 min): A deeper conversation to explore your experience in crypto and customer support. • Take-Home Case: Complete an assignment based on a realistic support scenario. • Case Presentation (60 min): Present your case to the hiring manager and the head of customer support.

Benefits

• Work with top stablecoin, DeFi, and banking clients, guiding them through crypto finance. • Go beyond support by improving processes, tools, and customer experience. • Collaborate with Product, Sales, and Engineering to shape the roadmap and customer experience. • Gain exposure to diverse crypto business models, including exchanges, custodians, wallets, foundations, miners, and gaming. • Experience an intense but supportive ramp-up with mentorship, structured feedback, and a collaborative team. • Enjoy 100% remote work with occasional travel to our Paris or London hubs. • 👩‍💻 Remote or Hybrid working • 🏝️ 25 days paid holiday plus bank holidays • 🙌 One additional day of annual leave each year, up to 30 total days • 🎂 Your birth off • 🧘 Mental health resources, wellbeing programs, and professional coaching • 🫶 Family-friendly policies • 💪 Fitness and wellness budget • 🖥️ $200 home office setup budget • 🎓Training and development budget • ** we have additional benefits depending on location • If this sounds like you, we would love to hear from you 🙌 • At Cryptio, we move fast and take ownership of outcomes. We learn from failures, celebrate wins, and let humility, curiosity, and a passion for crypto guide how we work. If you value collaboration and want to build with purpose, you’ll feel right at home here.