Cadence Health - Patient Success Advocate - Weekdays
Requirements
• This role requires availability Monday through FridayScheduled hours may be one of the following shifts: • Monday through Friday • 9:00 AM to 6:00 PM Eastern Time • 11:00 AM to 8:00 PM Eastern Time • 12:30 PM to 9:30 PM Eastern Time • Multi-channel (voice, email, SMS) help desk experience where you interact directly with the consumer. • Experience with Zendesk is a plus. • Experience in a customer-facing healthcare related field (advocacy, health system, insurance) providing incredible service and helping patients/members navigate the complex healthcare system. • Previous experience working in a metrics-driven position. • Experience working with Medicare patients. • Ability to problem solve, ask probing questions, and troubleshoot. • Prior experience working in a remote work environment. • Ability to represent Cadence and become a building block of an amazing culture and future. • Willingness to receive and provide feedback with positive intent. • Ability to identify trends and raise them proactively, ideally with suggestions or solutions. • Eagerness to continue to learn and grow. • To ensure that our teams have the necessary tools for a successful remote work environment, home office setups must have consistently stable wifi with strong upload and download speeds. A wifi speed test is required before participating in the interview process to verify that these standards are met. • Remote patient monitoring support experience is a plus.
Responsibilities
• Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner. • Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage. • Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed. • Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.
Benefits
• Competitive pay & equity* • Comprehensive health coverage: Medical, dental & vision • 401k plan + matching • Paid parental leave • benefit offerings may vary depending on job profile, job level and worker type Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. • A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.If you require a reasonable accommodation during the hiring process, please contact [email protected]
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