Guidelight Health - Manager, Clinical Outreach, Boston
Requirements
• Must be based in the Greater Boston area with approximately 75% travel across the market to meet with referral partners and community organizations. • 3+ years of experience in provider outreach or business development AND/OR 3+ years of experience providing direct clinical care (individual and/or groups) in out-patient, community, hospital or inpatient settings, in addition to program management experience. • Demonstrated ability to build trust and credibility with clinicians, healthcare providers, and community stakeholders. • Strong presentation and communication skills, with experience educating and influencing clinical audiences. • Proven ability to develop and manage a territory, prioritize outreach efforts, and build a pipeline of referral relationships. • Experience using HubSpot or a similar CRM to track activity, manage relationships, and maintain accurate data. • Highly organized with strong attention to detail and a commitment to data integrity and CRM hygiene. • Self-starter who thrives in a fast-paced, entrepreneurial, and mission-driven environment. • Clinical licensure and/or a background in behavioral healthcare preferred (e.g., LPC, LICSW, LCSW, LMFT, Psychologist, or equivalent), with the ability to engage credibly with clinicians and referral partners. • Please do not contact our public clinical admissions line regarding this or any other job posting. For recruiting-related inquiries, please contact the Talent team at [email protected]
Responsibilities
• Build, develop, and maintain strong referral relationships with therapists, psychiatrists, schools, health systems, managed care organizations, and other community partners. • Identify and cultivate new referral opportunities across priority markets while deepening engagement with existing partners. • Serve as a trusted resource on mental health treatment options, with expertise in Partial Hospitalization (PHP) and Intensive Outpatient Programs (IOP). • Represent Guidelight in the community through networking events, educational programs, conferences, and provider meetings. • Act as a consultative partner to providers, patients, and families navigating mental health treatment options and levels of care. • Partner closely with Admissions and Operations teams to ensure a seamless referral and intake experience. • Help identify and address barriers to treatment while facilitating timely access to Guidelight's programs. • Develop deep knowledge of Guidelight's services, outcomes, and clinical offerings to effectively support referral partners and prospective patients. • Develop and execute outreach strategies that expand Guidelight's presence, strengthen referral networks, and support census growth. • Lead weekly market growth meetings to review referral trends, partnership opportunities, and growth initiatives. • Gather and synthesize market feedback from referral partners, patients, and community stakeholders to inform program and market strategy. • Maintain accurate and up-to-date referral partner records, outreach activities, and pipeline data within the CRM. • Leverage CRM insights and performance metrics to prioritize outreach efforts, identify growth opportunities, and measure impact. • Adhere to established data hygiene standards to ensure reliable reporting, forecasting, and visibility into market performance. • Track referral trends and partnership activity to support strategic decision-making and market planning.
Benefits
• At Guidelight, we value a work-life integration culture. This approach allows our teammates to focus on what matters most to them, while also caring for our clients and fellow teammates. We have found that this promotes a sustainable and successful culture, and we offer the following benefits to our teammates to demonstrate this commitment to each other. • As a Guidelight teammate, working 32+ hours per week, you’ll enjoy a comprehensive benefits package, including: • Health & Wellness: Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance. • Health & Wellness: • Time Off: Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration • Time Off: • 401(k): With company match. • 401(k): • Licensing: All licensing fees covered, including opportunities for cross-licensure when applicable. • Licensing: • Professional Development: Annual stipend for tuition reimbursement, ongoing education, or CEUs. • Professional Development: • Clinical Supervision & Growth: Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum. • Clinical Supervision & Growth:
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