nivoda - Business Development Manager – Bangkok

Bangkok5h ago

In Office Junior APAC E-commerce Logistics Business Development Manager Reporting Cross-functional Collaboration Business Development Performance Management Training Development B2B E-commerce Operations Management Supplier Management Revenue Growth Team Leadership Performance Reviews Quality Assurance

Requirements

• Bachelor’s degree in Business, Operations, Marketing, or related field (or equivalent experience). • 5+ years of work experience, with at least 1 year in a leadership or operations management role. • Proven success in supplier management, operations, or B2B e-commerce. • Strong communication and relationship-building skills with a consultative, data-driven mindset. • High attention to detail, integrity, and a transparent approach to working with gemstones. • Proficiency in MS Office, reporting tools, and general business software. • Strong organizational skills with the ability to multitask and prioritize effectively. • Hands-on, proactive approach with a “can-do” attitude — takes ownership and drives results.

Responsibilities

• Supplier Development & Business Growth • Identify, onboard, and manage high-quality gemstone suppliers aligned with Nivoda’s standards. • Build strong, consultative relationships with suppliers, acting as their primary contact to drive engagement and revenue growth. • Guide suppliers in optimizing their product listings, pricing, quality, and availability to meet platform demand. • Support suppliers through proactive communication, media checks, quality verification, and inventory alignment. • Use data insights to assess supplier performance, identify growth opportunities, and implement category-level strategies to improve sales and fulfillment rates. • Drive suppliers toward meeting revenue targets through assortment optimization, inventory health, and performance improvements. • Operational Management • Oversee all day-to-day operations of the Bangkok office including setup and managing logistics and customs, ensuring adherence to SOPs and security protocols. • Maintain operational excellence — manage end-to-end supplier transactions, fulfillment coordination, and reporting. • Ensure all administrative, financial, and compliance-related activities are executed efficiently. • Standardize and streamline workflows, improving efficiency and reducing errors. • Monitor operational KPIs and ensure timely reporting and escalation where needed. • Team Leadership & Development • Lead, mentor, and motivate the Bangkok operations team to achieve organizational goals. • Conduct regular performance reviews, skill development sessions, and cross-training. • Foster a collaborative, high-performance culture focused on accountability and continuous improvement. • Recruit and train new team members, ensuring strong alignment with company values and processes. • Quality, Compliance & Cross-Functional Collaboration • Partner with the global category, product, and tech teams to align on strategic objectives. • Maintain high-quality standards across supplier media, pricing, and gemstone authenticity. • Minimize return rates and customer complaints through proactive quality assurance. • Contribute to process and system enhancements that improve supplier experience and operational efficiency.

Benefits

• Opportunity to shape and optimize supplier operations in a fast-growing global company. • Significant ownership and visibility across supplier development and operational excellence. • Collaborative, international work environment with professional growth potential. • Unlimited leave policy and statutory benefits. • Great company culture centered on innovation, trust, and respect.