M-KOPA - Warehouse Assistant
Requirements
• A Diploma in Store/Warehouse Management or Procurement • 2 years’ work experience in a similar position • Hands-on experience with an inventory management system, and working knowledge of Microsoft Office tools • Strong stock management, problem solving, time management and multitasking skills, along with the conflict management, negotiation and collaboration needed to keep a busy floor working together. • The honest part • The honest part • This role is demanding. The SLAs are tight, the daily targets are real, and there is little room for error between a delivery note and a customer’s device. You will be managing people and pressure at the same time. If you take pride in getting the count right every time, you are probably ready for exactly this.
Responsibilities
• Receive OEM deliveries, verify them against the delivery note, and flag damage or shortages. • Label and store goods, update bin cards, and maintain FIFO on the floor. • Work with IT and the App testing team to run flashing tools (Odin/HMD Toolkit) and app installation (Cygwin) on all provisioning systems for device enrolment. • Support serial verification and keep provisioning desktops updated within the 24-hour firmware SLA. • Package devices (QSG, casing, screen protector, seal) and complete final QC checks. • Oversee provisioning officers, manage their SLAs, and resolve provisioning issues. • Produce daily, weekly and monthly throughput and stock count reports. • Report to the Warehouse Lead and jointly verify materials with Handlers. • Hit the standards: a 24-hour firmware update SLA, 300 devices per operator per day, and zero hand-over discrepancy.
Benefits
• At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. • m-kopa.com • Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya. • Important NoticeM-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply. • Important Notice • M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. • M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process. • If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
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