moego - Inbound Sales & Onboarding Manager
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Requirements
• ● 3+ years in B2B SaaS sales, onboarding, implementation, customer success, support leadership, or a closely related customer-facing role. • ● 1+ years people leadership experience, or strong evidence of leading coaching and performance management in practice. • ● Strong coaching fundamentals: you can raise capability through feedback, practice, and standards. • ● Proven ability to run difficult conversations and hold accountability professionally. • ● Calm escalation leadership under pressure, with strong emotional intelligence. • ● Data fluency: you can define metrics, interpret trends, and build criteria for reporting (including logic-based filters). • ● Systems mindset: you can turn messy reality into repeatable processes and team rhythms. • ● Strong cross-functional collaboration with Product, Engineering, Support, CS, and Ops. • ● Schedule flexibility for weekly evening collaboration with a China-based team. • ● Experience building segmented onboarding motions for SMB • ● Track record improving time-to-value and retention through process, coaching, and cross-functional change. • ● Experience in sales methodology and sales coaching • ● Familiarity with common SaaS tools: CRM, ticketing, knowledge base, BI/reporting, product analytics, and project management. • ● Experience in contract-sensitive retention conversations and customer save motions. • MoeGo offers a competitive compensation package (base salary, performance bonus, and benefits). This includes flexible benefit plans to employees and their family members at no cost to the employees and 401(k) matching.
Responsibilities
• Lead and develop the Sales team • ○ Drive high conversion rates and a speedy time to close through elite coaching of both Sandler and Challenger Sale methodology • ○ Develop tooling to ensure the AEs can be ramped quickly and execute at a high level . • ○ Hold the team accountable for good pipeline hygiene • ○ Motivate and inspire the team to maintain high call volumes to inbound MQLs while balancing closing deals • Lead and develop the Solo & SMB onboarding team • ○ Build strong relationships with each team member and create a supportive, high-accountability culture. • ○ Coach Specialists in daily behaviors that drive outcomes: discovery, expectation-setting, milestone management, value framing, and objection handling. • ○ Set clear standards for performance and quality, and hold accountability through direct, respectful feedback. • ○ Build a team that improves week over week, not just gets through volume. • ● Build a scalable onboarding system • ○ Systemize delivery with playbooks, templates, milestones, risk signals, and recovery paths. • ○ Run a consistent team operating rhythm (1:1s, team meetings, coaching, quality reviews, and escalation reviews). • ○ Protect focus by prioritizing the highest-impact work and cutting noise. • ○ Track and demonstrate efficacy through data • ● Lead escalations with calm and strong judgment • ○ Handle emotionally charged customer situations, including contract-sensitive escalation calls. • ○ De-escalate, diagnose the real problem, and guide customers to clear next steps while maintaining business guardrails. • ○ Train the team to handle more escalations independently over time. ● Advocate for product improvements • ○ Identify patterns where customers struggle due to product friction, not just training gaps. • ○ Turn trends into clear recommendations with evidence and expected impact. • ○ Drive cross-functional progress with Product and Engineering proactively. • ● Communicate clearly with leadership • ○ Translate onboarding performance into outcomes leaders care about: time-to-value, retention risk, efficiency, and business impact. ○ Provide concise updates and clear plans for improvement.
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