KnowBe4 - Partner Success Manager (MSP Per Client) (Spanish Speaking) (Remote)
Requirements
• You're the kind of partner advocate who builds trust quickly, stays organized across multiple relationships, and genuinely enjoys helping partners achieve wins for their clients. • 2+ years of customer success, account management, or partner-facing experience, preferably in SaaS, cybersecurity, or technology environments where you've managed relationships and driven retention and growth. • 2+ years of customer success, account management, or partner-facing experience • Channel partner understanding with familiarity working with resellers, distributors, or managed service providers—you understand how partners operate and what they need to be successful. • Channel partner understanding • Relationship-building skills with the ability to connect with diverse personalities—from technical contacts to C-level executives—and maintain those relationships over time. • Balanced approach that includes listening to partner needs, understanding their clients' objectives, and translating both into actionable strategies that drive adoption, satisfaction, and business results. • Balanced approach • Results-oriented mindset with proven ability to meet targets, manage renewals, identify growth opportunities, and drive bookings while maintaining a partner-first attitude. • Results-oriented mindset • Organized multi-tasker who can manage multiple partner relationships simultaneously, follow through on commitments, anticipate needs, and keep nothing from slipping through the cracks. • Organized multi-tasker • Clear communicator who writes professional emails, leads productive calls and video meetings, and knows how to adjust conversations for technical users, business stakeholders, and executive audiences. • Clear communicator • CRM proficiency with hands-on experience in Salesforce or similar platforms—you're comfortable maintaining records, pulling reports, and using data to inform your partner strategies. • CRM proficiency • Bilingual fluency in both English and Spanish, with the ability to confidently conduct business meetings, write professional emails, and manage partner relationships in both languages. • Bilingual fluency • Associate's degree or relevant certifications in business, technology, or related fields • IT or cybersecurity industry knowledge with understanding of security awareness training concepts and challenges • Prior customer success management experience where you've owned retention and expansion metrics • Strong negotiation skills and experience navigating contract discussions, renewals, or pricing conversations • Comfort working independently with minimal supervision while knowing when to escalate or collaborate
Responsibilities
• Partner Relationship Management: Build and maintain strong relationships with MSP partners by understanding their business objectives, client needs, and growth strategies—becoming the person they rely on throughout the partnership. • Partner Relationship Management: • Onboarding & Enablement: Guide partners through structured onboarding for each new customer deployment, including account configuration, product training, best practice workshops, initial phishing campaigns, and change management support that sets clients up for long-term success. • Onboarding & Enablement: • Adoption & Health Monitoring: Track customer usage patterns, adoption metrics, and health indicators across your partner's portfolio—proactively identifying opportunities to help partners drive deeper engagement and better outcomes for their clients. • Adoption & Health Monitoring: • Strategic Business Reviews: Conduct regular check-ins and quarterly business reviews with partner stakeholders at all levels—from day-to-day contacts to executive leadership—ensuring alignment on objectives, celebrating wins, addressing challenges, and demonstrating continuous value delivery. • Strategic Business Reviews: • Cross-Functional Coordination: Collaborate with technical support, pricing specialists, and internal teams to resolve complex issues, coordinate renewals, and deliver a cohesive partner experience that drives satisfaction and loyalty. • Cross-Functional Coordination: • Revenue Growth: Identify and pursue expansion opportunities within your partner portfolio—working closely with partners and pricing specialists to drive add-ons, upgrades, and renewals that meet or exceed bookings targets. • Revenue Growth: • Process Improvement: Use available tools, gather partner feedback, and share insights that improve partner experience, streamline workflows, and establish best practices that scale across the partner ecosystem. • Process Improvement: • Account Administration: Maintain accurate, up-to-date records in Salesforce—documenting partner interactions, tracking opportunities, and ensuring data integrity that supports informed decision-making across the organization. • Account Administration:
Benefits
• Remote Flexibility: Work from anywhere in the US with the autonomy to manage your schedule while staying connected to a supportive, collaborative team. • Remote Flexibility: • Partner Impact: You'll directly influence partner success and play a meaningful role in protecting thousands of organizations from cybersecurity threats—work that genuinely matters. • Partner Impact: • Diverse Portfolio: Engage with a varied book of business across industries, company sizes, and use cases—no two partners are alike, keeping the role dynamic and interesting. • Diverse Portfolio: • Earning Potential: Competitive compensation structure with the opportunity to exceed bookings targets and drive revenue growth within your portfolio. • Earning Potential: • Professional Growth: Develop deep expertise in cybersecurity, channel partnerships, and customer success while building relationships with talented colleagues across the organization who are invested in your development. • Professional Growth: • Continuous Learning: Expand your skills through product training, industry certifications, and ongoing exposure to the evolving security awareness landscape. • Continuous Learning: • The compensation for this position ranges from $46,400 - $57,000 including base, bonuses, and commissions. For more details, click here http://www.knowbe4.com/careers/know-your-pay/customer-success • Application deadline: 7/25/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified. • We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. • Note: An applicant assessment and background check may be part of your hiring procedure. • Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. • No recruitment agencies, please.
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