payabli - Partner Success Manager

• 3-5+ years of experience in Client Success, Account Management, or Strategic Partnership roles, preferably in payments, fintech, or SaaS • Proven track record of managing high-value accounts with measurable retention and growth outcomes • Strong understanding of payment processing fundamentals, merchant services, and fintech ecosystems • Exceptional relationship-building skills with the ability to influence and collaborate with executive-level stakeholders • Outstanding communication skills—both written and verbal—with the ability to simplify complex technical concepts • Strong analytical and problem-solving abilities with a data-driven approach to decision-making • Proficiency with CRM platforms, customer success tools, Excel, and business intelligence software • Self-starter mentality with the ability to work independently, manage competing priorities, and thrive in a fast-paced environment • Experience working with vertical SaaS platforms or understanding of specific industry verticals (banking, property management, healthcare, etc.) • Technical aptitude with APIs, integrations, or software implementation • Experience with customer success platforms like Gainsight or ChurnZero • Knowledge of payment compliance, underwriting processes, or risk management • Background in consulting, strategic operations, or business development • A Problem Solver: You love "running to the fire" and view challenges as opportunities to add value • Customer-Obsessed: You genuinely care about your partners' success and go above and beyond to earn their trust • Proactive & Resourceful: You don't wait for problems to escalate—you anticipate needs and take action • Collaborative: You work seamlessly across teams and know how to rally resources to achieve partner outcomes • Detail-Oriented: You understand that "little things count" and sweat the small stuff to deliver exceptional experiences • Growth-Minded: You're eager to learn, adapt quickly, and continuously improve your craft • We think you'll love being part of our team because we’re a values driven company that cares deeply about our team, partners, and customers. Our north star values are: • 🤝 Team Love = Customer Love — You understand that when you build great products for your internal partners, they deliver exceptional experiences to merchants. You obsess over the platform partners and businesses that depend on every payout landing on time. • 🔥 Run to the Fire — When ACH returns spike or a card program hits a snag, you're the first one in the war room. You don't shy away from hard problems—you chase them. You volunteer for the complex, messy challenges others avoid. • 🔍 Little Things Count — You sweat the details because you know a single decimal error in a payout can damage a business. You double-check edge cases, validate every assumption, and understand that excellence lives in the details. • 💎 Truth Seekers — You give direct feedback, receive it with grace, and never let ego get in the way of finding the right answer. You document what you don't know, admit mistakes quickly, and hold yourself accountable in the open. • 🚀 Relentlessly Curious — You're constantly asking "what if?" and "why not?" You study how competitors solve problems, explore adjacent industries for inspiration, and never stop learning about the payments ecosystem.