Customer.io - Contract IT Specialist

• 3-5 years in IT support, systems administration, or IT operations, ideally at another B2B SaaS or tech company • Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar) • Experience with identity and access management (Okta strongly preferred), SSO, and role-based access - bonus if you've helped build an access framework, not just operated inside one • Demonstrated experience building automation to reduce manual IT work (scripting, workflow tools, or provisioning platforms) • Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence); familiarity with audit tooling is a plus, direct program ownership is not required • Comfortable working across multiple ticketing/workflow systems and adapting to new tooling quickly • Strong troubleshooting on macOS (Windows a plus) • Interview Plan • minute Zoom call with call with Recruiter • 30-minute call with Hiring Manager • 45-minute Technical Interview with Peer • Logistics • Hours: Full-time (30+ hrs/week), PST preferred • Rate: $45-$50/hour • Location: Remote, US-based • Contract: 3-months • All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. • Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. • Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].