Moss - Customer Support NL/ENG

• Respond to customer inquiries in Dutch and English across live chat, email and phone, giving accurate answers quickly • Own customer queries from first contact through to resolution • Work directly with the Berlin support team to troubleshoot complex account issues • Guide new corporate users through the web and mobile app, pointing them to self-service resources and documentation • Initial experience in customer support, client services, or another user-facing role • Business-fluent English (C1/C2) and Dutch (native or C1+) • Experience in fintech, SaaS or banking is a plus • Interested in a long-term path at Moss • In addition, here are the skills and attributes we are looking for: • Solves customer problems efficiently and with empathy • Adapts tone to different customer personalities and stays calm in stressful conversations • Picks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly • Writes and speaks clearly, in both Dutch and English • Reliable and comfortable working as part of an onsite team • Moss is the Finance AI platform for Europe's mid-sized businesses, giving companies real-time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work. • Founded in Berlin and used by more than 10,000 businesses including Flink, Schufa, n8n and Auto1, Moss has raised €220+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. In August 2026, Moss closed a €35 million Series C led by Portage, crossing a €1 billion valuation and becoming one of Europe's newest fintech unicorns. Moss is backed by investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star. • We're a team of 300+ people from 50+ nationalities across 5 offices in Europe and we hire, reward, and grow people based on Moss DNA: playing to win, obsessing over quality, winning as One Moss. If that's how you want to work, we want to hear from you. - here's what else to expect: • what else to expect: • Top-of-market compensation package, including equity. • Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos. • Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits. • Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package). • By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Policy. • By applying for the above position, you will confirm that you have reviewed and agreed to our • Data Privacy Policy