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Mirakl - Customer Success Consultant, B2C

London, England, United Kingdom2d ago

In Office EMEA Software E-commerce Customer Success Engineer E-commerce B2B Salesforce Gong Google Workspace Excel Stakeholder Management B2C Customer Success

Requirements

• 18 to 24 months of experience in at least one of the following: management consulting, a business role within an e-commerce company or online marketplace (B2C), or Customer Success in B2B Enterprise SaaS — marketplace or digital commerce experience is a strong plus • Proven track record of influencing and guiding senior stakeholders, including C-level, in a client-facing environment • Master's degree in Business, Management, Finance, or a related field • Analytical and data-driven thinking: comfortable building business cases, interpreting KPIs, and turning data into actionable recommendations • Senior stakeholder management and influence • Strategic business advisory and structured problem-solving • Strong written, verbal, and presentation communication • AI literacy with a critical mindset — you already use AI tools and are curious to go further • 4. Tools Used • Salesforce, Gong, Google Workspace, Dust, Excel • 5. Languages • English: Full professional proficiency (required)

Benefits

• 25 days of paid annual leave, excluding UK bank holidays • Private healthcare with AXA • 50% reimbursement of commuting costs within TfL zones • Team lunch every Tuesday, ordered via Just Eat • Pension scheme with Nest • 4 days per week in our London office • 7. Our Hiring Process • We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.