benchling - Account Manager - EMEA
Requirements
• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience working in the Life Sciences field. • 2+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders • 2+ years commercial experience in negotiations utilizing skills to handle contract discussions and ensure favorable outcomes for both the customer and the company • An understanding of Life Sciences R&D processes and scientific concepts is preferred. Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies • Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences • Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment • Ability to travel 10-20% based on customer needs • We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday). • Benchling welcomes everyone. • We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
Responsibilities
• Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyers • Experience managing complex customers with highly technical implementations • Utilize customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity in order to maximize value. • Use strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated with the appropriate audience, and appropriate follow-up action is taken • Manage the renewal experience,identify and define client challenges or new scientific business case opportunities aligned with the customers’ objectives and vision with support from the extended Benchling team to client success and avoid contraction/churn. • Experience negotiating upwards of $100,000 in ARR for renewals and expansions in collaboration with sales to drive accurate forecasting around adoption, expansion and retention.
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