supermove - Enterprise Key Account Director
Requirements
• 4+ years in management consulting, enterprise implementation, solutions or technical account management, or a similar client-facing role where you owned complex projects end to end. • You've run programs with many stakeholders and moving parts, and you can walk us through how you kept one on track. • You're technical enough to go deep. You understand APIs, webhooks, and data flows, and you're at home with engineers. You can read an integration spec and tell us what's missing. SQL or light scripting is a plus. Production code is not required. • You use AI seriously in your own work. Ideally you've built, tuned, or evaluated an LLM-based agent or workflow, and you have a view on what makes one trustworthy enough to run a real business process. • You're credible with a CEO or COO and just as useful with a dispatcher. When the answer isn't the one a customer hoped for, you give it straight and keep their trust. • You write clearly. A lot of this job happens in writing. • Moving, logistics, or field-services experience is a plus. We'll teach you the industry.
Responsibilities
• Own the relationship and the results for a small number of our largest accounts, from the executive sponsor to the ops leads who use Supermove every day. • Run implementations as real projects: discovery, scope, plan, milestones, go-live. Keep the teams moving and hold them to their dates, including people who don't report to you. • Plan and lead onsite working sessions. Get the right people in the room and leave with decisions made. • Design how AI fits into each customer's operation. Decide which calls a voice agent should take, which workflows Autopilot should run, and where a person still belongs in the loop. • Stay hands-on with the agents once they're live. Review calls and agent sessions, find where things break down, tune the playbooks, and measure again. • Be the customer's voice inside Supermove as Autopilot grows. Our largest customers will be among the first to push it into new parts of their business, and what you learn with them will shape what we build next. Turn it into clear, prioritized input for product and engineering. • Prove ROI with data. Know what we're generating for each account before they ask, and build the dashboard or analysis that shows it. • See risk early and act on it. Work with sales before the handoff so what we sold is what we deliver, and drive expansion once the account is healthy.
Benefits
• Our largest accounts are where AI in this industry gets proven, one real operation at a time. How well they go shapes our product, our reputation, and our growth. You'll work directly with our CEO and leadership team, and you'll help decide how Supermove runs enterprise accounts from here on. • Intro call → hiring manager interview → case exercise (plan a realistic enterprise rollout) → founder interview.
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