Sotheby's - Boutique Manager, Dubai
Requirements
• Experience managing a luxury retail, hospitality, private client, gallery or similar high-touch client environment. • Strong people management experience, with the ability to lead, motivate and develop a team in a client-facing environment. • Commercially aware, with a track record of supporting sales performance and identifying opportunities to deepen client relationships. • Excellent client service skills, with confidence engaging with high-net-worth clients and operating with discretion and professionalism. • Strong organisational skills, with the ability to manage competing priorities, operational detail and busy trading periods. • Good judgement and a practical, solutions-focused approach to resolving day-to-day operational issues. • Strong communication skills and the ability to work effectively with colleagues across different departments, regions and time zones. • A genuine interest in luxury, collecting, art, design, jewellery, watches or related categories would be beneficial. • Fluency in English is required; Arabic or other language skills would be advantageous. • To view our Candidate Privacy Notice for the US, please click here. • Candidate Privacy Notice • click here • To view our Candidate Privacy Notice for the UK, Hong Kong, France and Switzerland, please click here. • click here
Responsibilities
• Lead the day-to-day operations of the Dubai Salon, ensuring the Salon runs smoothly, efficiently and in line with Sotheby’s standards. • Manage, coach and support the Salon team, ensuring clear expectations, strong service standards and a collaborative working environment. • Deliver an exceptional, highly personalised client experience across luxury categories, with a strong focus on discretion, quality and relationship-building. • Act as a senior relationship lead for key Salon clients, building and maintaining long-term relationships with new and existing collectors and luxury clients in the region. • Contribute to the Salon’s commercial objectives, working with the team to drive sales, identify opportunities and support performance during key trading periods. • Partner with specialist departments and corporate teams to support product sourcing, category strategy and the successful execution of the Salon offer. • Work with marketing, events and regional teams to develop and deliver client engagement initiatives, partnerships and boutique programming. • Oversee daily Salon operations including floor management, appointment flow, inventory coordination, visual presentation, opening and closing procedures, and operational readiness. • Ensure client information is accurately captured and maintained, supporting personalised follow-up, client development and long-term relationship management. • Maintain a strong understanding of the luxury landscape in Dubai and the wider region, including competitors, client behaviour, market trends and local opportunities. • Ensure compliance with Sotheby’s policies and procedures, including security, inventory control, client confidentiality and broader operational requirements. • Work cross-functionally with operations, logistics, compliance, finance and other support teams to ensure the Salon operates effectively and any issues are resolved quickly.
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