octoenergy - Octopus Energy Group - Enterprise Account Management Lead
Requirements
• 7+ years of commercial, customer-facing experience, including extensive experience with high-value, enterprise-sized B2B customers, and managing multi-tier, senior level relationships • To be a passionate, energetic and positive leader, having led a high-performing account management team or similar • Deep experience implementing classic account management disciplines, developing an account management playbook and building out a multi-year team strategy • Advanced commercial acumen, with a background with contract negotiations, and commercial risk mitigation and optimisation • Strong coaching and influencing skills, with the presence and communication style required to hold senior customer and internal relationships confidently under pressure • A ‘start up’ mindset, thriving in fast-paced high-growth environments, and navigating change and productive chaos with ease. Capable of thinking several steps ahead, and implementing the necessary shifts to maintain team effectiveness during rapid scaling • Knowledge of employee benefits, salary sacrifice or having worked with another employee-facing service or product is highly advantageous. Prior automotive/EV leasing experience is not required
Responsibilities
• Team Leadership and Development: • Provide leadership to a team of account managers, to ensure they deliver exceptional customer experiences and meet their performance goals • Support your team’s personal development by identifying and delivering relevant training, and developing skills development frameworks • Using your experience, actively coach your team to deliver mutually beneficial outcomes • Strategic account management and growth: • Instil classic enterprise account management practices within the team, including comprehensive joint account planning, stakeholder mapping, and multi-contact relationship building • Partner with your team to drive portfolio growth by identifying and unlocking expansion and other growth opportunities • Oversee commercial risk, navigate complex negotiations, and develop bespoke retention and commercial optimisation strategies • Build strong relationships with senior stakeholders within key accounts, acting as a senior escalation point • Customer Success Strategy: • Build and deliver a long term plan for your team and customer portfolio, aligned with Octopus EV’s goals • Develop a scalable, repeatable playbook for your team to deliver and demonstrate significant value to both the customer and Octopus EV • Stay up-to-date with industry trends, best practices, and competitor offerings • Performance Monitoring and Reporting: • Establish and monitor KPIs to measure team and individual performance • Generate insightful reports on customer success metrics, presenting findings, recommendations and regular updates to senior leadership • Continuous Improvement: • Analyse customer feedback and trends to identify and implement areas for improvement, and iterate your team’s playbook • Be the internal champion and voice of our largest customers, collaborating with internal teams to effectively resolve issues, integrate customer feedback into product development and service enhancements
Benefits
• We’re looking for an Onboarding Executive to join our London-based Customer Success team. You will lead the end-to-end onboarding process and pipeline management for our high volume SME and Mid-Market segments, and be responsible for the "golden moment" - the critical period between a contract being signed and a scheme successfully launching. • This role is focused on ensuring a world-class first impression and high initial engagement. You will work in a high-impact partnership with a team of Account Executives: you own the pipeline, timelines, and launch execution, while the Account Executives maintains the long-term relationship and commercial success. • This role is based in our Oxford Circus office, minimum x2 days per week. • 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits • 🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership • ## Things to note • P.s. 🐶 just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies • 🤖 We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real-world stories. That’s the stuff we can’t get from a bot or a prompt!
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