LivePerson - Senior Director, EMEA Pre-Sales & Solution Architecture
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Requirements
• Leadership Experience: 10+ years of Solution Architecture or Technical Pre-Sales experience, with 5+ years of dedicated leadership experience heading a Pre-Sales Engineering, Technical Consulting, or Enterprise Architecture practice. • Commercial & Delivery Balance: Proven experience managing both pre-sales resources and billable, delivery-focused technical teams in a multi-product SaaS environment. • Commercial & Delivery Balance: • Technical Acumen: Deep architectural understanding of API-first SaaS platforms, web services (REST, SOAP), integration middleware, webhooks, microservices, and identity management (OAuth, SAML). Strong familiarity with Conversational AI, LLMs, and Messaging protocols is highly preferred. • Technical Acumen: • The Hybrid Skillset: A distinctive ability to command a room of developers with deep technical authority, while equally comfortable delivering a value-driven, visionary presentation to a CIO or CMO. • Influence & Agility: Exceptional oral and written communication skills, with a passion for mentoring employees, managing customer expectations through the implementation process, and driving technical excellence. • Influence & Agility: • Vision Setting & Value Storytelling: Proven capability to champion the narrative of conversational AI transformation by translating complex, technical architectures into compelling, value-driven business outcomes. Must possess the ability to inspire both internal teams and enterprise clients with a clear vision of the future state, masterfully connecting LivePerson’s technology to a customer's strategic goals, business metrics, and long-term ROI. • Vision Setting & Value Storytelling:
Responsibilities
• 1. The Art of Pre-Sales & Strategic Deal Ideation • The Art of Pre-Sales & Strategic Deal Ideation • Strategic Deal Discovery: Support and lead strategic deal discovery, ideation, and education programmes across EMEA to uncover enterprise customer pain points and map them to high-value solutions. • Strategic Deal Discovery: • Value-Driven Demonstrations: Guide and mentor a team of Solution Consultants in delivering high-quality, value-driven consultations and platform demonstrations across LivePerson’s Conversational Cloud and Conversational AI suites. • Value-Driven Demonstrations: • Culture of Innovation: Promote a culture of innovation, creativity, and proactive problem-solving essential for achieving ambitious growth targets and capturing market share. • Culture of Innovation: • Sales Enablement & Partnership: Partner closely with Sales leadership to develop winning strategies for net-new opportunities, renewals, and upsells. Actively participate in crafting winning responses to RFPs and complex technical proposals. • Sales Enablement & Partnership: • Executive Influence: Directly interact with both existing and prospective customers, including technical influencers, economic buyers, and C-level executive leaders, to champion the technical sales process and translate complex architectures into business value. • Executive Influence: • 2. The Grounded Reality of Delivery & Architectural Governance • . The Grounded Reality of Delivery & Architectural Governance • Billable Architecture Management: Oversee the Solution Architecture team, ensuring high utilisation, efficient capacity modelling, and the successful post-sales deployment of LivePerson software and services. • Billable Architecture Management: • Value-Driven Architecture: Lead the technical discovery and framing of LivePerson's portfolio, ensuring that innovative high-level solutions seamlessly integrate into complex customer infrastructures while maximising customer ROI. • Value-Driven Architecture: • Scoping & Framework Governance: Drive the development of processes, solution blueprints, API integration standards, and scoping tools to ensure consistent execution and rapid scoping of delivery engagements. • Scoping & Framework Governance: • Resource & Workload Optimisation: Balance the workload, resource modelling, and regional assignments of front-line Pre-Sales team (Solution Consultants) and billable Solution Architects based on revenue targets, cost, capability, and delivery benefits. • Resource & Workload Optimisation: • 3. Execution, Escalation & Scope Management • Execution, Escalation & Scope Management • Pipeline & Technical Milestones: Regularly track progress on high-value pre-sales opportunities, technical scoping phases, and complex Proof of Concepts (PoCs) to ensure a smooth transition from sales to implementation. • Pipeline & Technical Milestones: • Scope Governance: Manage technical scope, API requirements, and solution deliverables through a structured change management process to protect delivery margins and align customer expectations. • Scope Governance: • Escalation Management: Act as the senior technical escalation point to help the architecture team mitigate and manage complex client issues during onboarding and implementation. • Escalation Management: • 4. Cross-Functional Synergy & Knowledge Sharing • Cross-Functional Synergy & Knowledge Sharing • Cross-Functional Conduit: Act as a critical conduit between Pre-Sales, Sales, R&D, Marketing, Partner Relations, and Post-Sales Delivery teams to leverage collective technical and industry expertise throughout the organisation. • Cross-Functional Conduit: • Continuous Technical Enablement: Ensure the continuous training of the team and wider organisation regarding LivePerson's Conversational Cloud APIs, Webhooks, FaaS (Functions-as-a-Service), and AI-driven middleware. • Continuous Technical Enablement: • Organisational Consistency: Act as a stabilising influence across the organisation, ensuring operational consistency, continuous improvement, and the execution of transformative corporate initiatives. • Organisational Consistency:
Benefits
• We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees. • 🏥 Health & Wellbeing • Medical and Dental Insurance: Comprehensive plans to support your health needs. • Medical and Dental Insurance: • Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. • Wellness Resources: Access to wellbeing resources and programs including our EAP plan. • Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling. • 💰 Financial Security & Growth • Workplace Pension Scheme: To help you plan for your financial future, our default pension setup starts with a 5% Company contribution (when you contribute 4%) and we’ll boost our contribution to 7.5% for any employee contribution of 5% or more. • Workplace Pension Scheme • Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth. • Employee Stock Purchase Program (ESPP): • Additional Insurances: Group Life insurance, Group Income Protection and Group Critical Illness cover. • Additional Insurances: • Development: Access to internal professional development resources. • Development: • 👨👩👧👦 Time Away & Family Support • Paid Time Off (PTO): 28 days leave (in addition to Bank Holidays). Plus, because life happens, we offer up to 5 additional Emergency Care Days once your PTO is exhausted - ensuring you're supported during unexpected family or personal situations. • Paid Time Off (PTO): • Parental Leave Policy: Paid Parental Leave and Maternity support. • Parental Leave Policy: • 💻 Workplace Flexibility • Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also have access to WeWork space for those who wish to meet colleagues or collaborate in person. • Remote-First Model: • #LI-Remote • As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
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