Commure - Manager, Billing & Collection Operations
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Requirements
• 5+ years of progressive accounting or finance operations experience, including at least 2 years in a leadership role focused on billing or collections. • Bachelor’s degree in Accounting, Finance, or a related field. • In-depth knowledge of Order-to-Cash (O2C) best practices and AR aging management. • Experience in SaaS or healthcare tech is strongly preferred. • Hands-on experience with NetSuite and Salesforce; experience with specialized collection or billing software is a plus. • Proven ability to build SOX-compliant processes and support financial audits. • Exceptional communication and negotiation skills, with a proven ability to partner cross-functionally to resolve payment hurdles. • Comfortable in a fast-paced, scaling private company environment where adaptability is key. • CULTURAL EXPECTATIONS • At Commure, success comes from: • Acting with urgency and accountability — securing company cash flow quickly without compromising accuracy. • Partnering across functions to proactively identify and resolve billing challenges before they impact the customer. • Building solutions that are both effective today and scalable for our future IPO. • Commure is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process. • Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com http://getathelas.com, @commure.com http://commure.com or @augmedix.com http://augmedix.com. Any emails from other domains are not affiliated with our organization. • Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
Responsibilities
• Billing & Invoicing Management • Oversee the end-to-end billing process, ensuring customer contracts and order forms are accurately translated into invoices. • Partner with Sales Operations and Legal to review non-standard billing terms and ensure they are executable within our systems. • Maintain and update billing policies to ensure consistent application across various healthcare tech products and pricing models. • Resolve complex billing discrepancies by performing root-cause analysis and coordinating with internal stakeholders. • Collections & AR Strategy • Lead the global collections strategy to minimize Days Sales Outstanding (DSO) and reduce bad debt exposure. • Monitor aging reports and oversee the escalation process for delinquent accounts while maintaining positive customer relationships. • Perform periodic credit reviews and provide recommendations for credit limits or payment terms for new and existing customers. • Operational Excellence & Scale • Oversee monthly and quarterly AR close processes, including reconciliations, bad debt reserve analysis, and management reporting. • Assist in implementing process improvements, automation, and system enhancements to scale billing and collection operations. • Partner with Revenue/Sales Operations to optimize NetSuite, Salesforce, and specialized billing/collection automation tools. • Compliance & Audit • Support external financial audits by preparing AR-related PBC schedules and responding to auditor inquiries. • Assist with IPO readiness activities, including documentation of the order-to-cash cycle and enhancement of SOX-compliant controls.
Benefits
• Estimated Base Salary $120K – $140K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Recruiter Outreach • Industry Conference • Tech Community/Forum • Fireside Chat/Event • Other Job Boards • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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