Trust Wallet - Account Manager (BD)
Requirements
• User Journey Mapping: Deeply understand the flow from "App Download" to "Token Swap." Identify where users drop off and why. • Roadmap Influence: Partner with Product and Engineering to prioritize feature requests and technical fixes that improve the partner/user experience. • Cross-Functional Collaboration • Work with Marketing on partner campaigns, Legal on process changes, and Analytics to ensure data integrity. • Operational Excellence: Build scalable processes for onboarding new partners and managing Quarterly Business Reviews (QBRs). • Experience: 3–5 years in Account Management, Partnerships, or BD Operations. Experience in Fintech, Crypto, or Payments is a significant advantage. • Communication: Exceptional English skills. You are confident leading high-stakes calls and can simplify complex technical data into clear business "wins." • Web3 Knowledge: A solid grasp of non-custodial wallets, gas fees, and the fiat-to-crypto ecosystem. You should understand how a "swap" works on-chain. • Analytical Skills: Proficient with spreadsheets and reporting tools. You enjoy finding the "story" behind the numbers. • Mindset: Proactive, organized, and comfortable in a fast-paced, fully remote environment. You are a "growth-minded" collaborator.
Responsibilities
• Strategic Relationship Management • Own the end-to-end relationship with fiat providers and swap aggregators. Lead weekly and monthly business reviews to align on goals. • Advocacy & Conflict Resolution: Act as the voice of the partner internally while holding partners accountable to high service standards (SLAs). Lead tough conversations when performance dips. • Maintain a broad understanding of partner contracts and regulatory requirements to ensure long-term compliance and stability. • Growth & Performance Analysis • Monitor and report on metrics: conversion rates, transaction volume, revenue, and success rates. • Insight-Led Growth: Don't just report data—use it. Identify regional trends and friction points to suggest ways partners can increase their share of wallet. • Executive Reporting: Build structured reports for BD leadership that highlight risks, successes, and actionable recommendations.
Benefits
• Be a part of the world’s leading blockchain ecosystem that continues to grow. • Excellent learning and career development opportunities. • Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless. • Tackle fast-paced, challenging and unique projects. • Work in a truly global organization, with international teams and a flat organizational structure. • Work fully remotely with flexible working hours.
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