Veeam Software - Renewals Advocacy Manager
Requirements
• 8–12 years of experience in enterprise SaaS or software. • Experience partnering with executive leadership (VP level and above). • Strong customer-facing experience managing enterprise and strategic customer relationships, ideally in a renewals, retention, or account management context. • Exceptional executive communication, presentation, and relationship management skills. • Strong commercial acumen with a solid understanding of enterprise software business models and customer retention strategies. • Highly analytical and data-driven, with experience leveraging customer insights, NPS, and business metrics to influence decision-making. • Demonstrated ability to independently drive initiatives, manage competing priorities, and consistently deliver results in a fast-paced environment. • Prior experience in a Renewals, Customer Success, or Customer Advocacy organization with direct exposure to renewal-cycle dynamics. • Track record driving cross-functional alignment (Sales, Product, Marketing, Finance) on shared definitions of customer health, success criteria, and accountability. • The ideal candidate is a commercially minded strategic operator with a passion for customer advocacy and execution excellence within the Renewals motion. They have a proven track record of partnering with executive leadership, engaging directly with enterprise customers, and driving complex cross-functional initiatives to successful outcomes. • They are equally comfortable facilitating an Executive Business Review with a Fortune 500 customer, leading a strategic renewals initiative across multiple organizations, analyzing NPS and customer insights to influence executive decisions, or preparing executive presentations for senior leadership. This individual is highly proactive, customer-centric, and execution-focused. • What you'll get • What you'll get • Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Responsibilities
• Own executive engagement for Renewals: partner with the VP of Global Renewals on strategic customer meetings, Executive Business Reviews (EBRs), executive sponsor engagements, and renewal strategy discussions. • Own executive engagement for Renewals: • Drive accountability and follow-through: capture customer commitments, executive decisions, risks, and action items, ensuring cross-functional ownership, timely follow-through, and executive visibility. • Drive accountability and follow-through: • Coordinate executive engagement plans: for strategic enterprise accounts and monitor progress against agreed objectives, driving accountability across internal stakeholders so customer commitments are fulfilled and communicated effectively. • Coordinate executive engagement plans: • Lead executive-ready communications: prepare executive customer briefings, business reviews, presentations, and leadership communications supporting customer initiatives and strategic priorities. • Lead executive-ready communications: • Own the Renewals Voice of the Customer: collect, analyze, and communicate customer feedback, insights, and executive input to influence business priorities at renewal time. • Own the Renewals Voice of the Customer: • Convert feedback into measurable action: partner with Product, Support, Customer Success, Sales, and Renewals leadership to ensure customer feedback at Renewals results in measurable action, continuous improvement, and an enhanced customer experience. • Convert feedback into measurable action: • Institutionalize tracking and visibility: track customer advocacy initiatives, ensure commitments made to customers are delivered, and maintain executive-level visibility into customer sentiment, advocacy initiatives, and strategic customer priorities. • Institutionalize tracking and visibility: • Drive strategic initiatives: that improve customer retention, customer experience, and operational excellence across the Renewals motion. • Drive strategic initiatives:
Benefits
• In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off. • Zone 1: San Francisco Bay Area, New York City Boroughs • $175,300—$325,600 USD • Zone 2: Washington, California (excluding San Francisco Bay Area) • $160,800—$298,500 USD • Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona • $146,100—$271,400 USD • Zone 4: All other US locations • $127,200—$236,100 USD
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