moxie - Solutions Engineer Lead
Responsibilities
• Own the migrations function end-to-end: Lead high-complexity enterprise migrations as the primary client contact, driving strong CSAT outcomes while managing a team across 30+ EMR systems—including Boulevard, Jane, Zenoti, Vagaro, and Aesthetic Record. • Build the systems that make scale possible: Design and ship repeatable processes—standardized data mapping guides, QA checklists, kickoff call frameworks, and edge-case libraries—that reduce rework, lower average time-to-migration, and let the team grow without growing fragile. • Drive the metrics that matter: Own the team's KPI dashboard (timeliness, accuracy, throughput, CSAT), maintain a capacity planning model by EMR type and account tier, and run a corrective action framework when things slip. • Lead a team that gets stronger as volume increases: Coach direct reports with structured, regular feedback, create visible growth paths for each person, and build a team that becomes more autonomous—not more dependent on you—as complexity rises. • Influence the product from the ground up: Translate migration patterns, failure modes, and provider feedback into prioritized input for Engineering and Product—partnering closely with the Migrations PM so execution insights actually shape what gets built. • We're Looking For • A process builder, not just a process follower: You have clear examples of designing operational systems from scratch in ambiguous, fast-moving environments—not just executing someone else's playbook. • Technical credibility in data operations: You understand data mapping, validation, and ETL well enough to read a data export and spot an error. You don't need to be an engineer, but you can hold your own in a technical conversation. • Experience leading implementation or migrations teams: You've managed complex, high-volume data migrations in a client-facing capacity—ideally at a SaaS company, healthtech platform, or EHR/EMR vendor. • A people manager who actually develops people: You can point to specific examples of giving direct, developmental feedback, building growth plans, and coaching reports through skill gaps—not just delegating tasks. • Cross-functional influence without authority: You've aligned Engineering, Product, or Clinical teams around a migrations- or data-related decision where you didn't have direct control. You know how to build trust and get buy-in. • Calm under pressure, structured in chaos: When a critical operational error happens on your watch, you respond with clear communication, root cause discipline, and a plan to prevent recurrence—not panic or blame.
Benefits
• Meaningful scope from day one: Every provider who joins Moxie goes through migrations. Your work directly determines how fast they get to value—and how they feel about Moxie from the moment they arrive. • A real builder's opportunity: This is a greenfield leadership role. You'll inherit a system of minor chaos and have genuine latitude to shape how the team operates, how processes are built, and how the function scales. Your fingerprints will be on it. • Cross-functional visibility and real influence: You'll work across Ops, Engineering, Product, Practice Success, and Sales—with a seat at the table when decisions about data quality, provider readiness, and tooling get made. • Fast-learning, high-complexity environment: New EMR integrations, new edge cases, new complexity every quarter—plus regular on-site visits to practices to see in real time how providers actually use these systems. If you get energized by figuring things out, this environment will keep you sharp. • Space to actually lead people: You'll manage a small, high-performing team with the support and autonomy to develop them for real—not just keep them busy. If building people matters to you, this role is built for that.
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