jumpcloud - Director, Product Strategy and Operations
Responsibilities
• Operate portfolio planning, product prioritization list and dashboard (internal: GPL), governance, dependencies, risks, and Product Business Reviews. • Own executive, SLT, and Board-level Product reporting. • Own Pendo strategy, instrumentation governance, dashboards, and adoption insights. • Operate PIM intake, prioritization, disposition, and customer close-loop practices. • Own the Customer Advisory Board operating model, agenda, insights, and follow-through. • Maintain use-case, capability, GPL, PMF, and package/SKU mappings. • Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis. • Improve existing planning, KPI, and reporting processes rather than automatically replacing them. • Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work. • Act as a high-trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close. • ## We’re looking for: • Ideally a Product strategy and Product Operations judgment or similar Product Management background. • Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging. • Able to work directly with executives while still building analyses and operating mechanisms personally. • Demonstrated ability to use AI tooling and build practical agents or workflow automations. • Commercially minded and willing to challenge low-value activity. • Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally. • Where you’ll be working/Location: • JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description. • This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role. • JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Benefits
• If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. • One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO • Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
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