skyslope - Customer Support Technician

• Experience providing a high level of customer service, preferably in a technology environment or call center • Medical Insurance – Company pays flat dollar amount towards premium • There are 3 plan options • Our Medical Insurance plans are provided through United Healthcare • The United Healthcare HMO is only offered to California residents • Eligibility begins 1st of the month following date of hire • Per Paycheck (24 pay periods a year) • Employee costs per tier are as follows: • Employee Only  $58.92 • Employee + Child $147.30 • Employee + Spouse $175.78 • Employee + Family $259.24 • Employee Only $104.10 • Employee + Child $244.63 • Employee + Spouse $289.91 • Employee + Family $422.63 • UHC HMO (CA residents only) • Employee Only $84.56 • Employee + Child $198.71 • Employee + Spouse $235.49 • Employee + Family $343.29 • Dental Insurance – Company pays 75% of monthly premium only on Base Plan • This PPO plan is administered through Principal • Principal Dental Base Plan • Employee Only $4.19 • Employee + Child $11.73 • Employee + Spouse $8.50 • Employee + Family $17.20 • Principal Dental Buy-Up Plan • Employee Only $6.65 • Employee + Child $19.53 • Employee + Spouse $13.51 • Employee + Family $28.35 • Vision Insurance – Company pays 100% of monthly premium • This plan is administered through Principal (VSP choice network) • Basic Life and AD&D Insurance (with additional Voluntary Plans available) – Company paid plan with a guarantee issue amount of $25,000. • Plan is administered through Principal • Pricing varies for additional coverage, based upon age, coverage and dependent classification • Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being. • Pricing varies, based upon age • Voluntary Accident insurance- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is injured due to an accident. • Employee Only $4.39 • Employee + Spouse $6.73 • Employee + Child(ren) $7.49 • Employee + Family $11.50 • Voluntary Hospital Indemnity- Optional plans available to purchase that pays you a cash benefit to help with your expenses if you or a covered family member is admitted to the hospital • Employee Only $6.85 • Employee + Spouse $17.43 • Employee + Child(ren) $11.41 • Employee + Family $22.84 • Voluntary Critical Illness- Optional plans available to purchase to help with your expenses if you or a covered family member is diagnosed with a covered critical illness. • Flexible Spending Account – A tax savings account you put money into that you use to pay for certain out-of-pocket health care and dependent care costs. • Plan is administered through Discovery Benefits • Eligibility begins 1st of the month following date of hire, if you sign up by the 25th of the month • Health Savings Account (HSA)– A tax savings account for employees enrolled in a High Deductible Health Plan. You can put money into this account to pay for certain out-of-pocket health care costs • Must be enrolled in the UHC HDHP/HSA medical plan with SkySlope to be eligible • SkySlope contributes $300 to an individual HSA and $600 to a family HSA • 401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings • Eligibility begins first pay date after 90 days of employment • Auto-enrollment after eligibility at 3% of gross annual earnings • Defer between 1% and 40% of eligible contribution • Employee Stock Purchase Plan - Company match equal to 33.3333% of dollars contributed to the plan, based upon the average purchase price for the quarter. • Plan administered through Fidelity • May contribute after-tax dollars from 3% to 15% of base earnings • Paid Time Off (PTO) – Company provides 120 hours (equivalent of 15 days) of PTO for new hires • PTO accrual begins after 90 days of employment • 16 Paid Holidays • 11 observed, 5 floating (used for personal holidays) • List of observed holidays published annually • Eligibility begins on your first day of employment • Bereavement Leave – Company will provide you with the following off to grieve the loss of a loved one. • 5 paid days of leave for an immediate family member. This is a spouse, child, parent, grandparent. • 1 paid day of leave for a close non-family member. • Discounts through Fidelity - Purchasing discounts for wireless, car rentals, hotels and more… • Pet Insurance through Nationwide- 50%, 70% reimbursement plans available through Nationwide with options for wellness. SkySlope contributes $20 a month, per pet, up to 2 pets towards the cost of the plan • Paid Parental Leave - All full-time regular employees are eligible for SkySlope’s Paid Parental Leave program, which provides employees with up to six (6) weeks of pay following the birth or placement of a new child. Paid Parental Leave must be taken within the first 6 months of the birth or placement of a new child. Employees will be paid at their regular rate of pay based upon their normal work schedule, up to a maximum of forty (40) hours per week. • Dayforce Wallet- All full-time regular employees will have access to sign up for Dayforce Wallet. Dayforce Wallet is a program provided by our payroll provider that allows employees to access their pay on-demand as soon as it is earned, without waiting for their standard payday. • Waldorf University discounts and perks- 10% off tuition for employees and their families, free text books, and scholarship opportunities available • Child Literacy Assistance Program discount- Discounted annual membership to Luminous Minds, an online resource center created to help with child literacy struggles. $85 for 1 year membership as a SkySlope Employee. • $1,000 Employee Referral bonuses- SkySlope will give every referrer $1,000 (post-tax) after a referee passes their 90 day mark. • In addition to the above you also receive other perks like our Annual Employee Appreciation Day and additional internal company events.