G2 - Implementation Consultant
Requirements
• We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. • 3+ years of customer service, customer support, sales engineering or project management experience in a B2B environment • Ability to problem-solve technical issues with customer systems • Outstanding presentation and communication skills • Proven project management, follow-up skills and attention to detail • Ability to build rapport and collaborate with others within the company and externally • The ability to learn quickly and work independently in a fast-paced environment • Experience with B2B marketing and sales tools (e.g. salesforce, hubspot, segment) • WHAT CAN HELP YOUR APPLICATION STAND OUT: • Technical support background, especially helping customers integrate SaaS systems with their environment, is a significant plus • Our Commitment to Inclusivity and Diversity • At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here https://culture.g2.com/commitments. • For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice https://legal.g2.com/applicant-privacy-notice before applying to this job. • How We Use AI Technology in Our Hiring Process • G2 incorporates AI-powered technology to enhance our candidate evaluation process. These tools may assist with initial application screening, skills assessment analysis, and identifying candidates whose qualifications align with specific role requirements. While AI technology supports our recruitment workflow, all final hiring decisions remain under human oversight and judgment. • Your Choice Matters: If you would prefer that your application be reviewed without AI assistance, you can opt out by entering your email address in the email entry field at the bottom of the Automated Processing Legal Notice. Choosing to opt out will not disadvantage your application in any way—we will ensure your materials receive a thorough manual review by our hiring team. • For additional details about how we handle your information throughout the application process, please review G2's Applicant Privacy Notice https://legal.g2.com/applicant-privacy-notice.
Responsibilities
• Lead customers through an outlined onboarding process and advise on best practices to take full advantage of the G2 product • Problem-solve with customers to get the G2 product integrated and delivering value in the customer environment, sometimes finding creative solutions in the customer system • Use extensive knowledge of integrations and related go-to-market systems to be a thought partner with customers for how G2 solutions can deliver value for them • Manage a portfolio of accounts with varying project statuses • Form strong relationships with customers and work to keep them fully engaged throughout the implementation process through completion • Conduct client training sessions to ensure understanding of product and G2 resources • Drive key milestones meetings, and manage the escalation process when customers are off-track • Provide ongoing, on-demand support for integrations, insights, and data mapping, for customer accounts after initial onboarding • Collaborate with Sales, Account Manager, Customer Success Manager and other roles to ensure smooth handoff and knowledge sharing
Benefits
• Do you agree to allow G2 to contact you about job opportunities for up to 1080 days? • Recruiting Privacy Policy • G2 may use Artificial Intelligence with this application. Learn more.
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