SmartBugOperatingLLC - Smartbug Media/Point Sucess/Globalia - Freelance CRM Strategist (French Speaking)
Requirements
• ● Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.● Technical Experience: Minimum 5 years of experience building complex solutions within the HubSpot platform. • ● Written and verbal fluency in Canadian French, including grammar, spelling, and communication skills● Proven experience with the HubSpot software suite and a deep understanding of the HubSpot ecosystem.● RevOps Expertise: Proven ability to design systems around revenue-driving processes (lead-to-cash, forecasting, and attribution).● Integration Fluency: Deep understanding of how HubSpot integrates natively with external tech stacks and the ability to manage complex data syncs.● Understanding of complementary technologies clients may use within the HubSpot ecosystem.● Analytical Skills: Strong ability to navigate complex business challenges and translate them into automated technical solutions.● Exceptional communication, presentation, and interpersonal skills.● High level of organization, attention to detail, and ability to manage multiple priorities.● Demonstrated ability to ensure high client satisfaction while adhering to SmartBug values.● High level of integrity, work ethic, and professionalism; passion for client success.● Experience working remotely in a similar role strongly preferred.● HubSpot Trainer Certification, HubSpot Marketing Software, Sales Software, ServiceHub, and Revenue Operations Certifications. • ● HubSpot certifications (e.g., HubSpot Solutions Architect, Revenue Operations, or Marketing Hub Implementation)● Experience working within a HubSpot Partner agency environment● Familiarity with CRM migration projects, including data mapping and clean data transfer from legacy systems • ● Exposure to complementary RevOps tools such as Gong, Outreach, Zapier, or data enrichment platforms like Clearbit or ZoomInfo● Experience with project management methodologies and tools (e.g., Agile, Scrum, or platforms like Teamwork or Asana)● Ability to create technical documentation including SOPs, data dictionaries, and system architecture diagrams● Bachelor's degree in Business, Marketing, Information Systems, or a related field
Responsibilities
• ● Client satisfaction (results, retention, awards, reviews, referenceable clients)● Customer growth and profitability● Client effective billing rates (EBRs)● Out-of-scope revenue attainment● Setting and achieving SMART client goals● Timely strategy delivery● Individual utilization rates that meet company goals • ● Lead large-scale, high-complexity HubSpot implementation projects, ensuring alignment with strategic and tactical business goals. • ● Identify and recommend complementary services to expand scope; provide scoping, quotes, and direction for implementation.● Stay informed on industry trends and HubSpot’s competitive position to keep client strategies cutting-edge. • ● Translate client and internal strategies into comprehensive HubSpot solutions supporting marketing, sales, customer success, and operational workflows.● Provide intermediate to advanced configuration of HubSpot Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, and HubSpot AI.● Own the strategy and configuration of native HubSpot integrations (e.g., Salesforce, Microsoft Dynamics, NetSuite) with expertise in sync rules, field mapping, and conflict resolution.● Revenue Engine Optimization: Design and implement data schema, custom objects, and property mapping aligned to the client’s RevOps strategy.● Build and optimize revenue engine components including lead scoring, advanced attribution, and automated marketing-to-sales-to-service hand-off sequences. Build complex RevOps dashboards that demonstrate clear ROI to stakeholders.● Data Governance: Implement data governance best practices including deduplication logic and hygiene standards to maintain HubSpot as a reliable single source of truth.● Provide training to clients and internal teams on how to use their customized HubSpot instance effectively; offer ongoing support and troubleshooting assistance.● Obtain your HubSpot Trainer Certification and help onboard clients to the platform.● Configure HubSpot instances from the ground up, including custom objects, property mapping, and data schema aligned to client specifications● Translate business requirements into scalable HubSpot configurations that support the full customer lifecycle● Business Process Mapping: Conduct technical discovery to map "Current State" vs. "Future State" processes, identifying technical bottlenecks in the revenue funnel.● Guide and mentor CRM Specialists and support Marketing Strategists on complex projects.● Collaborate cross-functionally to align CRM solutions with broader business objectives. • ● Champion knowledge sharing and process optimization within the team. • ● Monitor and manage project budgets and scope; track and meet effective billing rate (EBR) goals.● Work with the internal SmartBug team to ensure quality work is delivered to clients.● Create and follow processes that result in differentiated client results and quality.
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